Ethan Walling
Cape Coral,FL
Summary
Forward-thinking and adaptable team leader with work experience to help efficiently achieve goals. Skilled at customer relations and problem solving to achieve customer happiness. Able to work well with others while still providing leadership when accomplishing daily tasks. Committed to working hard and problem solving any difficulties to meet goals. Adaptable to any needs from both fellow co-workers and customers alike. Industrious with communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tervis
04.2023 - 07.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recorded Sales on an every day basis to help forecast future sales.
- Received in product through web system and then stocked product appropriately.
- Opened and Closed store doing daily tasks for both
- Store ultimately closed down, which is why the time frame is small.
Cashier, Shoe Sales
Dick's Sporting Goods, Inc
10.2021 - 02.2023
- Promoted [Type] in-store credit opportunities to work towards meeting set sales quotas.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked in all departments in the store including cashier, footwear, apparel, team sports, and golf. Filled in where is needed.
- Did research on products to keep up to date in order to better help customer needs.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Camp Counselor
City Of Cape Coral
06.2021 - 08.2021
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Front of House Employee
Chick-fil-A
03.2018 - 06.2020
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Utilized POS system to receive and process food and beverage orders.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Worked both in serving customers at the counter as well as having experience in the drive thru
Education
Bachelor of Arts - Integrated Studies
Florida Gulf Coast University
Fort Myers, FL12.2024
High School Diploma -
Riverdale High School
Fort Myers, FL05.2020
Skills
- Business Planning
- Customer Relations
- Daily Logs
- Self-Motivated
- Flexible and Adaptable
- Critical Thinking
- Data Entry
- Cash Drawer Management
- Cash Counting Machine Operations
- POS Inventory System Operation
- Guest Inquiries
- Product and Service Sales
Certification
- Microsoft Office Certification
Timeline
Assistant Manager
Tervis
04.2023 - 07.2023
Cashier, Shoe Sales
Dick's Sporting Goods, Inc
10.2021 - 02.2023
Camp Counselor
City Of Cape Coral
06.2021 - 08.2021
Front of House Employee
Chick-fil-A
03.2018 - 06.2020
Bachelor of Arts - Integrated Studies
Florida Gulf Coast University
High School Diploma -
Riverdale High School
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