Ethan Wiley
Summary
Organized ,dependable and hard working also successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Manager/Lead Technician
Legacy Automotive Care
06.2022 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Lead Technician
Wiley's Auto Repair
02.2018 - 04.2022
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Tested components and systems to evaluate performance and identify concerns.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
Lead Technician
Magnolia West Lube & Auto
02.2016 - 02.2018
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
Education
GED -
Lone Star College
Houston, TX02-2016
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Marketing
- Customer Service
- Positive Attitude
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Reliability
- Very fast Learner
- Hard Working
Timeline
Manager/Lead Technician
Legacy Automotive Care
06.2022 - 08.2024
Lead Technician
Wiley's Auto Repair
02.2018 - 04.2022
Lead Technician
Magnolia West Lube & Auto
02.2016 - 02.2018
GED -
Lone Star College
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