Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Ethan Yang

Henderson,CO

Summary

Results-focused Supervisor offering a successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Most important of all, team bonding and building chemistry with others on a personal level led to the contributions of success with others and for the company.

Overview

3
3
years of professional experience

Work History

Front End Team Lead

Walmart
08.2023 - 12.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Fulfilled satisfaction by opening registers and self checkouts up to 20 of them being ready for customer service

Front End Checkout Host

Walmart
03.2021 - 08.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Provided the service needed at all 6 self-checkouts in a timely manner when it was needed

Front Counter Crew Member

McDonald's
10.2020 - 02.2021
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Assisted with inventory management tasks, ensuring adequate stock levels for daily operations.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Collaborated with team members to ensure smooth operations during high-volume periods.
  • Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
  • Carried out orders whether it be 5 or 30 of the same item and maintained the satisfaction

Education

No Degree - Computer Science

University of Colorado Denver
Denver, CO

No Degree - IT in Game Development

Purdue University Global
West Lafayette, IN

High School Diploma -

Prairie View High School
Henderson, CO
05.2022

Skills

  • Strategic Planning
  • Performance Management
  • Policy Implementation
  • Staff Development
  • Expectation Setting
  • Team Leadership
  • Staff Management
  • Customer Relationship Management (CRM)
  • Time Management
  • Business Administration
  • Business Development
  • Verbal and Written Communication

Accomplishments

    During my time as a Team Lead at Walmart, I've helped maintain our review satisfaction at a 5-star rating and maintained great service to both my team and customers. I've had 4 other team leads including myself and I've been told that I've been the best and that no one could replace someone like me or if it was possible that it would be hard to find someone like me.

Additional Information

I have a huge interest in development whether it be mechanical, technical, or operational needs that involve getting your hands involved. Technology is one of my strong interests and is something I enjoy doing and have a passion for.

Languages

Hmong
Native or Bilingual

Timeline

Front End Team Lead

Walmart
08.2023 - 12.2023

Front End Checkout Host

Walmart
03.2021 - 08.2023

Front Counter Crew Member

McDonald's
10.2020 - 02.2021

No Degree - Computer Science

University of Colorado Denver

No Degree - IT in Game Development

Purdue University Global

High School Diploma -

Prairie View High School
Ethan Yang