- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Train Travel
- Road Trips
Ethan Zollinger
Fort Worth,TX
Summary
Dynamic professional with a focus on employee training and customer service. Recognized for strong problem-solving abilities and reliability, contributing to streamlined operations and enhanced team collaboration.
Overview
3
3
years of professional experience
Work History
Cart Attendant
Walmart
Hurst, TX
09.2023 - 04.2024
- Assisted customers with cart retrieval and loading, enhancing overall shopping experience.
- Collected and organized shopping carts from the parking lot to maintain a clean store environment.
- Monitored cart inventory levels to ensure availability for customer use during peak hours.
- Collaborated with team members to streamline cart collection processes, improving efficiency.
- Assisted co-workers in restocking and conducting inventory of the store.
- Adhered consistently to store policies regarding safety measures like wearing reflective gear while working outdoors.
- Enhanced team productivity, providing backup support during staff shortages.
- Improved customer convenience by offering assistance with finding shopping baskets.
- Operated equipment while observing standard safety procedures.
- Contributed to increased efficiency during high-volume periods by responding promptly to requests for additional carts from management or team members.
HVAC Assistant
Z's Heating and Air LLC
Fort Worth
04.2024 - 10.2024
- Assisted technicians in installing and maintaining HVAC systems to ensure optimal performance.
- Conducted routine inspections of equipment, identifying potential issues before they escalated.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Improved HVAC system efficiency by conducting thorough diagnostics and identifying areas for improvement.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Set up ladders and other access equipment.
- Provided excellent customer service by addressing client inquiries and scheduling service appointments efficiently.
- Supported inventory management by tracking supplies and ordering necessary materials for repairs.
Shift Leader
Tommys Express Car Wash
Euless, TX
10.2024 - 12.2025
- Led team in daily operations, ensuring efficient workflow and high service quality.
- Trained new staff on car wash procedures, enhancing team competency and performance.
- Monitored equipment performance, identifying issues for timely maintenance and repair.
- Implemented safety protocols, reducing workplace incidents and promoting a safe environment.
- Submitted reports to senior management to aid in business decision-making and planning.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Facilitated team building activities, strengthening cohesion and productivity of the team.
- Enforced company policies and regulations with employees.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Manager
Superstar Car Wash
Euless, TX
01.2026 - Current
- Implemented process improvements that enhanced customer satisfaction and reduced service time.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on car wash procedures and safety protocols.
- Conducted regular inspections of equipment to maintain operational standards and minimize downtime.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
- Managed inventory levels, ensuring availability of supplies while controlling costs effectively.
- Collaborated with management to establish performance goals and evaluate team progress regularly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate more efficiently work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Education
High School Diploma -
Treetops School International
Fort Worth, TX05-2025
Skills
- Customer service focus
- Employee training
- Inventory control
- Team mentoring
- Equipment troubleshooting
- Operational reporting
- Equipment maintenance
- Inventory management
- Decision-making
- Time management
- Multitasking Abilities
- Willingness to learn
- Multitasking
- Excellent communication
- Active listening
- Service excellence
Accomplishments
- Supervised team of 12 or more staff members.
- Resolved product issue through consumer testing.
- Achieved nearly 8500 cars a month by completing properly advertising with accuracy and efficiency.
Interests
Timeline
Shift Manager
Superstar Car Wash
01.2026 - Current
Shift Leader
Tommys Express Car Wash
10.2024 - 12.2025
HVAC Assistant
Z's Heating and Air LLC
04.2024 - 10.2024
Cart Attendant
Walmart
09.2023 - 04.2024
High School Diploma -
Treetops School International