Barbara Martinez
Gallatin,TN
Summary
Dynamic team player with a proven track record at Tennessee Grasslands Golf and Country Club, adept in kitchen communication and fostering customer loyalty. Excelled in multitasking and problem-solving, significantly enhancing guest experiences across various events. Demonstrating a professional appearance and a customer service focus, contributing to a welcoming atmosphere and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Tennessee Grasslands Golf and Country Club
02.2024 - Current
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
- Navigated challenging terrain safely while driving the beverage cart, minimizing potential damage to both the vehicle and golf course property.
- Contributed to welcoming club atmosphere, engaging with guests in manner that encouraged repeat visits.
Event Server
Tennessee Grasslands Golf and Country Club
11.2023 - Current
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Executed synchronized meal service simultaneously serving multiple guests.
Dinning Room Server
Tennessee Glasslands Country Club and Golf
09.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Consistently met or exceeded sales goals by upselling menu items and promoting daily specials to guests.
- Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Banquet Server
Tennessee Grasslands Golf and Country Club
09.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Education
Bachelor of Science - RN, Bachelors
Galen College of Nursing
Nashville, TN01-2027
High School Diploma -
Gallatin High School
700 Dan P Herron Dr Gallatin, TN 3706605-2022
Skills
- Professional appearance
- Menu memorization
- Kitchen communication
- Food running
- Customer service focus
- Strong multitasking
- Team player attitude
- Fine dining experience
- Problem-solving capacity
- High energy level
- POS operation
Certification
- Alcohol Server Certification - ServSafe Alcohol.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beverage Cart Attendant
Tennessee Grasslands Golf and Country Club
02.2024 - Current
Event Server
Tennessee Grasslands Golf and Country Club
11.2023 - Current
Dinning Room Server
Tennessee Glasslands Country Club and Golf
09.2023 - Current
Banquet Server
Tennessee Grasslands Golf and Country Club
09.2023 - Current
Bachelor of Science - RN, Bachelors
Galen College of Nursing
High School Diploma -
Gallatin High School
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