Ethan Zollmann
Hampton,VA
Summary
Former Server and Package Handler Trainer, transitioned to Cyber Network Operations through the Virginia Air National Guard. Offering over 4 years of customer service experience, around a year of management experience, and over a year of learning, training, and experience in the networking field. Provides excellent communication skills and a desire to learn.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cyber Network Operations
Virginia Air National Guard
12.2022 - Current
Server
Paradise Ocean Club
06.2019 - 09.2022
- Provided excellent customer service by responding to and meeting customers needs.
- Assisted in building and managing schedules for employees
- Demonstrated great communications skills to interact with customers in a personable and professional manner
- Demonstrated ability to prioritize and manage multiple tasks in a stressful environment
- Delivered customer checks and securely processed credit card or cash payments.
- Assisted with training of new staff members.
- Resolved customer complaints and inquiries in a timely manner.
Package Handler Trainer
FedEx
10.2021 - 05.2022
- Ensured that all trainees had a complete understanding of policies and procedures related to their job duties.
- Collaborated with the management team to identify employee development tactics.
- Marked packages with identifying information, tracking numbers or customs information.
- Ensured that new employees adhered to appropriate safety guidelines to meet company standards.
- Assisted in the unloading process when needed to maximize efficiency.
- Reviewed labels, tags, and shipping documents to verify correct information.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06.2021
No Degree - Cybersecurity Systems Technology
Virginia Peninsula Community College
Hampton, VA09.2020
Skills
- Technical Troubleshooting
- Network Security
- Experience with Juniper and Cisco Network Devices
- cont
Certification
- DOD 8570 Compliant: SEC+
Timeline
Cyber Network Operations
Virginia Air National Guard
12.2022 - Current
Package Handler Trainer
FedEx
10.2021 - 05.2022
Server
Paradise Ocean Club
06.2019 - 09.2022
High School Diploma -
Kecoughtan High School
No Degree - Cybersecurity Systems Technology
Virginia Peninsula Community College
- DOD 8570 Compliant: SEC+
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