Summary
Overview
Work History
Education
Timeline
Generic

Ethan Alexander Hernandez Poggio

Summary

Friendly Call Agent handles fast-paced call center settings. Offering excellence [Skill] and [Skill] abilities. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Overview

6
6
years of professional experience

Work History

Call Center Agent

SSG
Costa Rica
01.2018 - 01.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

High School Diploma -

Universidad Panamerica
Ahuachapan
01.2023

Timeline

Call Center Agent

SSG
01.2018 - 01.2024

High School Diploma -

Universidad Panamerica
Ethan Alexander Hernandez Poggio