Ethan Jacob Mack
Costa Mesa,CA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet and Fine Dining Server
Pelican Hill Resort
Irvine
04.2024 - Current
- Coordinated efforts between multiple departments in order to maximize efficiency.
- Developed relationships with regular customers in order to ensure their loyalty.
- Stayed informed about daily specials, new menu items, promotions.
Fine Dining Server
Bottega Angelina
Laguna Niguel, CA
07.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cater to private parties and large events and ensure a smooth and enjoyable experience.
Server
Benihana Restaurant
Newport Beach, CA
02.2021 - 07.2023
- Greeted customers, answered questions and recommended specials, wine, and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Steward, Catering, Server
Culinary Staffing Company
03.2020 - 12.2021
- Cater high end business events which required me to quickly learn and adapt to perform the job at hand
Manager
The Snack Shack
Fountain Valley
03.2015 - 04.2020
- Managed a crew of 6-8 staff with the goal to produce and serve quality food in a safe and efficient manner
- Responsible for ordering and acquiring supplies needed
- Trained employees on additional job positions to maintain coverage of roles.
Skills
- Multitasking
- Menu memorization
- Point of Sale (POS) system operations
- Food safety understanding
- High-volume dining
- Liquor, wine and food service
- Exceptional customer service
- Guest Relations
- Food and beverage pairing
- Fine Dining Service
Certification
- ServSafe Food Protection Manager Certification
- ABC Responsible Beverage Service Certified
Timeline
Banquet and Fine Dining Server
Pelican Hill Resort
04.2024 - Current
Fine Dining Server
Bottega Angelina
07.2023 - Current
Server
Benihana Restaurant
02.2021 - 07.2023
Steward, Catering, Server
Culinary Staffing Company
03.2020 - 12.2021
Manager
The Snack Shack
03.2015 - 04.2020
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