Ethan Shroat
Delaware
Summary
Recent Ohio State graduate with a Bachelor’s degree in Strategic Communication, bringing a strong foundation in message design, audience analysis, and integrated communication strategy. Skilled in strategic storytelling, media writing, and brand communication, with hands-on experience developing research-driven campaigns and synthesizing insights into clear, compelling messaging. Adept at audience engagement, communication research, and presentation design. Known for strong collaboration, polished writing, and the ability to translate complex ideas into accessible, impactful communication.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
Marysville, Ohio
02.2023 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Sales Associate
Columbia Sportswear
Berkshire, OH
08.2021 - 12.2023
- Upsold additional items based on customer interests and needs.
- Greeted customers to determine wants or needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
Server
Willowbrook Nursing Home
Delaware, OH
07.2019 - 05.2021
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Associate of Arts - Communications
Columbus State Community College
Columbus, OHBachelor of Arts - Strategic Communication
The Ohio State University
Columbus, OH05-2026
Skills
- Strategic Messaging
- Audience Analysis
- Media Writing
- Brand Communication
- Social Media Strategy
- Communication Research
- Public Relations Writing
- Crisis Communication
- Interpersonal Communication
- Strategic Storytelling
- Media Literacy
- Analytical Thinking
- Writing & Editing
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Czech
Spanish
Limited
Elementary
Timeline
Server
Texas Roadhouse
02.2023 - Current
Sales Associate
Columbia Sportswear
08.2021 - 12.2023
Server
Willowbrook Nursing Home
07.2019 - 05.2021
Associate of Arts - Communications
Columbus State Community College
Bachelor of Arts - Strategic Communication
The Ohio State University