Ethel Dukes
Lakeland,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous improvement.
Overview
27
27
years of professional experience
Work History
Group Benefits Support
Publix Super Markets
01.2015 - Current
- Train new associates to process and prepare all incoming documents for barcoding, scanning and data entry into the imaging system, ViewStar and SAP for system of record.
- Utilize the Wells Fargo checking software to scan and balance checks.
- Research and process documents using the stock management and retirement systems.
- Process historical documents for the Group Benefits and Retirement departments.
- Process group life insurance beneficiary card designations.
- Maintain offsite records retention including scheduled deliveries.
- Submit monthly office supply orders for the department.
- Work on special projects and tasks as needed.
Data Entry II
Randstad Employment Services
01.2015 - 01.2017
- Processed and prepared all incoming documents for barcoding, scanning and data entry into the imaging system, ViewStar and SAP for system of record.
Receptionist
Peace River Center / SECEP Program
01.2014 - 01.2015
- Various office duties which included greeting clients, answering phones, and assisting with outreach projects.
Customer Service Representative
FedEx Freight Systems
01.2010 - 01.2013
- Handled inbound and outbound calls for shipping services including Same Day, Priority, Standard Overnight, Ground, Home, and Freight.
- Provided shipping services including packaging, shipping supplies, scheduling pick-up and delivery times, calculating costs for U.S. and international shipments.
Administrative Assistant
Watkins Motor Lines Freight
01.1997 - 01.2010
- Streamlined office processes by implementing efficient filing and organizational systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
Education
Traviss Technical College
Lakeland, FLFlorida Southern College
Lakeland, FLPolk State College
Lakeland, FLTraviss Technical College
Lakeland, FLSkills
- Administrative Support
- Mail Handling
- Data Entry
- Accuracy and Attention to Detail
- File Management
- QuickBooks Proficient
- Process Improvement
Skill Summary
- Premier Customer Service
- Attentive Listening
- Positive Work Ethic
- Friendly and Respectful
- Problem Solving
- Eager to Learn
- Office Experience
- Intermediate Microsoft Suite Skills
- Typing Speed 55 wpm
Timeline
Data Entry II
Randstad Employment Services
01.2015 - 01.2017
Group Benefits Support
Publix Super Markets
01.2015 - Current
Receptionist
Peace River Center / SECEP Program
01.2014 - 01.2015
Customer Service Representative
FedEx Freight Systems
01.2010 - 01.2013
Administrative Assistant
Watkins Motor Lines Freight
01.1997 - 01.2010
Traviss Technical College
Florida Southern College
Polk State College
Traviss Technical College
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