Ethel Maldonado
El Paso
Summary
Proven Front Desk Agent and Party Coordinator at Urban Air Adventure Park, I excel in customer service and time management, enhancing guest satisfaction and boosting repeat business. Skilled in front desk management and problem-solving, I've successfully resolved guest issues, ensuring memorable experiences. My approach has significantly elevated guest enjoyment through innovative solutions and efficient event coordination.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Urban Air Adventure Park
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Party Coordinator
Urban Air Adventure Park
09.2021 - 01.2025
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
Education
Kinesiology - Kinesiology
El Paso Community College
El Paso, TX05.2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
- Listening skills
- Front desk management
- File management
Languages
Spanish
Native or Bilingual
Timeline
Party Coordinator
Urban Air Adventure Park
09.2021 - 01.2025
Front Desk Agent
Urban Air Adventure Park
Kinesiology - Kinesiology
El Paso Community College
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