Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethel Lucinda (Cindy) Joyner

Cherokee

Summary

25 years of experience in customer service management at Walmart . Enhancing support quality and driving customer satisfaction as an Ebay online marketplace seller. Skilled in problem-solving and customer relationship management, I excel in team leadership and organizational efficiency, consistently achieving service delivery improvements and fostering loyalty through effective training and mentorship.

Overview

36
36
years of professional experience

Work History

EBay Seller

Self Employed
01.2022 - Current
  • Researched market trends to identify profitable product categories for online sales.
  • Created engaging product listings with high-quality images and detailed descriptions.
  • Managed inventory levels to ensure availability of popular items and minimize stockouts.
  • Provided excellent customer service by promptly responding to inquiries and resolving issues.

Customer Service Manager

Walmart Stores,INC
06.1995 - 06.2025
  • Led customer service team, enhancing support quality and efficiency across multiple departments.
  • Implemented training programs, improving staff performance and service delivery standards.
  • Developed strategies to resolve customer complaints, increasing satisfaction and loyalty rates.
  • Analyzed customer feedback data to identify trends, driving improvements in service protocols.
  • Oversaw scheduling and staffing, ensuring adequate coverage during peak hours for optimal service levels.
  • Conducted regular performance reviews, mentoring staff to achieve personal and professional growth goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Inventory Coordinator

Foodland Grocery Store
01.1990 - 06.1995
  • Performed data entry and completed proper paperwork.
  • Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.

Education

Business Management

Northwest Community College
Phil Campbell, AL

Skills

  • Customer engagement
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Decision-making
  • Customer relationship management

Timeline

EBay Seller

Self Employed
01.2022 - Current

Customer Service Manager

Walmart Stores,INC
06.1995 - 06.2025

Inventory Coordinator

Foodland Grocery Store
01.1990 - 06.1995

Business Management

Northwest Community College

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Ethel Lucinda (Cindy) Joyner