Summary
Overview
Work History
Education
Skills
Timeline
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Lora Hatcher

Kansas City,MO

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Hyvee Market Grill. Skilled in inventory management and customer service, adept at problem-solving and multitasking. Increased sales revenue through strategic inventory updates and efficient shipping, showcasing adaptability and strong negotiation skills.

Overview

13
13
years of professional experience

Work History

EBay Seller

Self-employeed
08.2017 - Current
  • Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
  • Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
  • Increased sales revenue by regularly updating inventory with popular and in-demand items.
  • Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
  • Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
  • Enhanced overall store reputation by maintaining a high feedback score through timely communication and issue resolution.

Assistant General Manager

Hyvee Market Grill
09.2016 - 08.2017
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Bank Teller

Security Bank
02.2012 - 10.2015
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

High School Diploma -

Plattsburgh High School
Plattsburg, MO
05.1999

Skills

  • Strong negotiation skills
  • Self Motivation
  • Adaptability
  • Customer Engagement
  • Shipping management
  • Customer Service
  • Excellent Communication
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Inventory Management

Timeline

EBay Seller

Self-employeed
08.2017 - Current

Assistant General Manager

Hyvee Market Grill
09.2016 - 08.2017

Bank Teller

Security Bank
02.2012 - 10.2015

High School Diploma -

Plattsburgh High School
Lora Hatcher