ETHEN ORTIZ
Sun City Center,FL
Summary
Dynamic and analytical cybersecurity professional with a strong passion for identifying and mitigating potential threats. Tech-savvy innovator with hands-on experience in emerging technologies, adept at identifying opportunities for technological enhancements and implementing effective solutions to drive productivity. Strong analytical, communication, and teamwork skills, complemented by a proven ability to quickly adapt to new environments, contribute to team success, and pursue continuous professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Agent
Spectrum
Riverview, FL
08.2025 - 12.2025
- Developed strong communication skills for successful customer service.
- Recognized as a top performer by consistently exceeding monthly quotas.
- Utilized creative problem-solving techniques to resolve customer inquiries.
- Provided excellent product knowledge to customers, resulting in increased sales.
- Leveraged effective negotiation strategies to close deals and maximize profits.
- Demonstrated ability to build relationships with customers and exceed sales goals.
- Managed approximately 25 to 30 calls a day.
Footwear
Dick's Sporting Goods
Brandon, Florida
10.2023 - 07.2025
- Engaged with customers daily to identify and fulfill sneaker preferences.
- Oversaw online order transactions and coordinated overnight unloading of merchandise to maintain stock levels.
- Showcased ability to handle multiple responsibilities to maintain operational efficiency and adaptability.
- Ensured customer satisfaction by providing efficient and friendly service at all times.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Receptionist
HCC
Ruskin, Florida
04.2023 - 07.2023
- Checked in students at student center.
- Oversaw document copying processes. Managed incoming call communications. Coordinated restocking of office supplies and food products to maintain operational efficiency.
- Assisted in maintaining accurate record-keeping and filing systems for client information.
- Delivered exceptional service by accurately responding to questions and ensuring seamless call transfers.
- Demonstrated a positive and professional presence, contributing to the organization's reputation.
- Implemented organizational improvements that enhanced overall reception efficiency and client satisfaction.
Education
Associate of Science - Cybersecurity
Hillsborough Community College
Ruskin, FL05-2027
Skills
- Data Entry
- Network security
- Technical support
- Risk assessment
- Attention to detail
- Analytical thinking
- Problem-solving
- Excellent communication
- Teamwork and Collaboration
- Customer service
- Administrative support
- Computer skills
- Networking
- Sales strategies
- Call control
- Objection handling
- Building rapport
- Social media marketing
Certification
- Google Cybersecurity Certificate
Timeline
Sales Agent
Spectrum
08.2025 - 12.2025
Footwear
Dick's Sporting Goods
10.2023 - 07.2025
Receptionist
HCC
04.2023 - 07.2023
Associate of Science - Cybersecurity
Hillsborough Community College
Youth Leadership Award from the New York 29th State Senate District Senator Jose M. Serrano
I received this award for attaining outstanding achievements and for serving as a leader and positive role model for my community.