Ethen Palumbo
Springfield,MO
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
9
9
years of professional experience
Work History
Banquet and Event Captain
University Plaza Hotel
02.2026 - Current
- Coordinated server assignments, station readiness, and timing with kitchen and event staff.
- Supervised banquet setup, service flow, and breakdown for weddings, meetings, and special events.
- Trained new banquet staff on service procedures, event etiquette, and team expectations.
Server
First Watch on South National Avenue
02.2025 - 09.2025
- Greeted guests promptly and delivered attentive table service in fast-paced breakfast and brunch environment.
- Took accurate food and beverage orders using POS system and confirmed special requests.
Production Crew Member
Red Racks on East Sunshine
08.2024 - 02.2025
- Sorted donated merchandise for quality, pricing, and salable condition
- Inspected items to remove damaged, unsafe, or unsellable goods
Server
Pappo’s Downtown
06.2021 - 07.2024
- Coordinated with kitchen staff to ensure timely preparation and smooth meal delivery.
- Explained menu items, daily specials, and ingredient details to support informed guest choices.
Crew Member
McDonald’s
07.2017 - 07.2019
- Operated POS terminals to process drive-thru and counter orders efficiently.
- Maintained clean workstations, dining areas, and equipment to support food safety compliance.
Education
High School Diploma -
Willard High School
01-2019
Philosophy, Sociology
Missouri State University
Springfield05-2022
Skills
- Attention to detail
- Clear communication
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Event coordination
Timeline
Banquet and Event Captain
University Plaza Hotel
02.2026 - Current
Server
First Watch on South National Avenue
02.2025 - 09.2025
Production Crew Member
Red Racks on East Sunshine
08.2024 - 02.2025
Server
Pappo’s Downtown
06.2021 - 07.2024
Crew Member
McDonald’s
07.2017 - 07.2019
Philosophy, Sociology
Missouri State University
High School Diploma -
Willard High School
Personal Information
Date of Birth: 2001-07-06