Ethyleen Gaffney
Banquet Manager
Dunwoody,GA
Summary
Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Banquet Manager
Country Club Of The South
Johns Creek, GA
11.2021 - Current
- Directed and managed banquet functions for 300-person events
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Collaborate with Banquet Sales Directors and Head Chefs.
- Establishes and maintains adequate inventories of banquet and beverage equipment and supplies
- Oversees accuracy of room setup and ensures services are performed as specified within BEO.
- Maintains records, reports, closing reports and payroll costs.
- Delegated tasks to server professionals to maximize production under tight deadlines.
- Instruct and supervise placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.
- Organized banquet storage and surrounding areas to facilitate access to products and materials
- Engaged with members to provide warm welcomes and fond goodbyes.
Project Management/Banquet
Qwick
Atlanta, GA
01.2017 - 11.2021
- Directed and managed banquet functions for 2000-person events
- Met project deadlines without sacrificing build quality or workplace safety
- Updated operational methods and oversaw accounting procedures for improved efficiency
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Accelerated progress by continually reviewing performance, budgets and project timelines
- Led project teams through design, construction and launch process
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Managed projects from procurement to commission
Banquet Server
Tend Exchange, LLC
New York, NY
08.2016 - 01.2017
- Train staff to maintain adequate coverage for successful operation.
- Delegate duties to team members for each event.
- Resolves guests' concerns, inquiries, and complaints.
- Maintain detailed reports for management and develop accurate bill for service.
- Perform uniform inspection prior to events.
- Arrange linens and table settings according to seating plan and event theme.
- Circulate appetizer and drink trays smoothly around events to offer selections to guests.
- Maintain event cleanliness during service by promptly clearing dishes after each course.
Education
MBA - Project Management
Keller Graduate School of Management
Naperville, Illinois 01.2006 - 07.2009
Skills
Staff Management
Venue coordination
Strategic planning and analysis
Critical Thinking
Policy and procedure adherence
Employee Development
Certification
Learn2Serve 360 Food Handler
Timeline
Banquet Manager
Country Club Of The South
11.2021 - Current
Learn2Serve 360 Food Handler
06-2019
Learn2Serve On-Premises Alcohol Seller-Server
06-2019
Project Management/Banquet
Qwick
01.2017 - 11.2021
Banquet Server
Tend Exchange, LLC
08.2016 - 01.2017
MBA - Project Management
Keller Graduate School of Management
01.2006 - 07.2009