Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ETIENNE KARAM

Moreno Valley,CA

Summary

A seasoned professional with over 20 years of experience in the automotive industry. With a background in appraising, condition reports, buying, selling and negotiating, I've developed a keen eye for detail and a deep understanding of the inner workings of the automotive business. As a trusted expert in the field, I've honed my skills in assessing vehicle conditions, identifying potential issues, and negotiating fair prices. Whether it's buying or selling, I know how to get the job done efficiently and effectively. Throughout my career, I've worked closely with shops, dealerships, and private sellers to ensure seamless transactions and positive outcomes. My expertise has helped me build strong relationships with clients, and I'm proud to say that my reputation is built on trust, reliability, and a commitment to excellence. Let me take your automotive business to the next level

Overview

11
11
years of professional experience

Work History

Vehicle Operations Support Specialist II

Cox automotive
Moreno Valley, CA
05.2022 - Current
  • Improved customer satisfaction by managing account relationships and ensuring requirements are met
  • Processed vehicle repair reports daily by reviewing and updating condition reports effectively
  • Increased vehicle resale value by recommending reconditioning after walking vehicles with account representatives
  • Resolved customer inquiries by providing quality service and assistance with vehicle-related issues
  • Facilitated vehicle movements by coordinating with Lot Operations and Recon departments for timely reconditioning
  • Managed vehicle sales by scheduling and coordinating sale vehicle run processes with account representatives
  • Ensured sale readiness by reviewing lineup and locating missing vehicles
  • Enhanced workplace safety by visibly demonstrating commitment to procedures and modeling related behaviors
  • Contributed to safety excellence by actively supporting all aligned safety activities

Auction Inspector

Auto damage auction inspector
Fontana, CA
04.2021 - 05.2022
  • Inspected vehicles for damage and estimated repair costs
  • Evaluated vehicle condition and assessed damage severity
  • Provided detailed reports to support auction sales
  • Identified and quantified damage, such as frame damage, collision damage, and other types of damage
  • Conducted inspections at the auction yard

Car Salesman

Car Salesman
Moreno Valley, CA
09.2017 - 03.2021
  • Consistently met and exceeded sales targets
  • Built strong relationships with customers, resulting in high customer satisfaction ratings and repeat business
  • Developed and maintained strong knowledge of automotive products and services, including new vehicle models and features
  • Collaborated with other departments, including finance and service, to ensure seamless customer experience

Auto Repair Shop Manager

Auto Brake Services
Riverside, CA
01.2017 - 03.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boosted sales
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Communicated effectively with customers to gather information related to vehicles and verify registration and insurance information
  • Directed daily operations, including staff supervision, customer service, and inventory management
  • Enhanced shop efficiency and customer satisfaction by implementing streamlined processes and maintaining high repair quality

Real Estate Broker

Byblos June
Byblos, Lebanon
01.2014 - 06.2017
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties
  • Obtained agreements from property owners to place properties for sale with real estate firms
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction

Maintenance Technician

Indevco
Zouk Mosbeh, Lebanon
05.2014 - 08.2016
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
  • Increased overall lifespan of equipment by following preventative maintenance plans and executing unscheduled repairs
  • Responded immediately to mechanical breakdowns and developed a timely repair plan to minimize downtime

Education

Associate of Science - Mechanical Studies

Institute MGR Cortbawi

Skills

  • Microsoft Office
  • Six sigma Green belt
  • Estimating software
  • Collision Repairs
  • Time Management
  • Negotiation skills
  • Auto damage inspection
  • Customer service
  • Investigative skills
  • Problem solving
  • Computer proficiency
  • Emotional resilience

Timeline

Vehicle Operations Support Specialist II

Cox automotive
05.2022 - Current

Auction Inspector

Auto damage auction inspector
04.2021 - 05.2022

Car Salesman

Car Salesman
09.2017 - 03.2021

Auto Repair Shop Manager

Auto Brake Services
01.2017 - 03.2021

Maintenance Technician

Indevco
05.2014 - 08.2016

Real Estate Broker

Byblos June
01.2014 - 06.2017

Associate of Science - Mechanical Studies

Institute MGR Cortbawi
ETIENNE KARAM