Etoria Coatley
Lexington,KY
Summary
Experienced and driven client specialist with a proven track record in executing sales and building client relationships. I am seeking a challenging sales position where I can showcase my skills of adaptation, negotiation, ability to both lead and follow, willingness to learn, and implementation of ever changing business strategy to achieve results best for the company in its standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Specialist
Milan Laser
09.2023 - Current
- First point of contact for all clients for all scheduling purposes, continuously creating connections and forming relationships to build rapport and increase selling opportunities for upselling body area packages while working closely with in clinic manager and regional manager
- Earning commissions upon a base pay that is based upon achieving sales goals as well as review goals
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Wide range of clerical duties as well as office maintenance for aesthetic purposes and cleanliness, continuing to keep a safe and open space for all employees and clients
Automotive Technician
Valvoline Instant Oil Change
07.2023 - 09.2023
- Working individually as well as collaboratively to conduct oil changes within a given time frame. Face to face customer interaction and upselling small items and services
- Learning and retaining new protocols and following them while adapting in a mostly male environment. Increased knowledge on oil types, operating procedures, and vehicle brands/models
- 8-10 hour working shifts while constantly moving, standing, squatting, lifting
- Entering and adapting into entirely new field of work and becoming proficient within the workplace.
Lab Technician
Cannabusiness
11.2022 - 06.2023
- Running quantitative/qualitative water sample tests daily independently in lab warehouse setting while keeping track on a spreadsheet database updated daily
- Using calibrated scales, DO meters, Conductivity & pH meters to meet the testing standards of samples for business clients all over the state of Kentucky. Memorization of multiple processes that required cross training, worked hand in hand with management as well as HR on changing the work culture
- Up to 8 hour shifts sitting, standing, moving, lifting up to 20lbs daily.
Volunteer Coordinator
Hindman Settlement School
08.2022 - 10.2022
- Delegating tasks to volunteers (1-10) after the flooding of a small town. Communicate with vendors and donors physically, vocally, and virtually to ensure the smooth flow of a rebuilding community
- Organized truck delivery dates and drop off/pick up times while keeping donations organized and stocked for any persons in the community coming in to observe and retrieve
- Retrieved historic papers, books, materials, and documents for preservation. Worked with FEMA and RED CROSS to help affected locals while remaining positive and bright.
AmeriCorps Volunteer
AmeriCorps
08.2021 - 08.2022
- On site at an elementary school with assigned students (21) and staff each day teaching, reading, writing, understanding and demonstrating phonetics, as well as teaching mathematics in the summer. Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Worked independently, weekly meetings with supervisor as well as one-on-one and group interactions daily with students ages 5 to 14.
- Assisted with special events and programs within the school building and working with the staff in collaboration. Crafting lesson plans to help the betterment of children with learning disabilities such as dyslexia, dyscalculia, and dysgraphia
Barista and Customer Service
Good Foods Co-op
08.2020 - 07.2021
- Worked both individually and side by side with multiple people collaborative. Working with artisan and local groceries, delovery vendors, Kentucky farmers, and the Southland Drive community
- Training new employees along with continually self learning to promote healthy relationships between coworkers and understanding of the working area
- Worked on the main grocery floor with assistance in stocking and communicating as well as collaborated with shift leads on ideas in the cafe area for improvement. Learned to take constructive criticism with 6 month progress reports
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment ; Huge priority in cleanliness
Server
Blaze Pizza
04.2018 - 09.2018
- Prepared food in a timely manner
- Performed under constant customer supervision
- Front of House
- Kept customers happy during their visit
- Trained new employees.
Sales Representative
Bath & Body Works
08.2017 - 01.2018
- Developed personal relationships with customers
- Organized store displays to company standards
- Memorized the fragrances to ensure better service
- Upheld company aspirations and branding.
Manager
Dairy Queen
05.2015 - 07.2017
- Provided leadership for the staff
- Facilitated day-to-day operations including: cashiering, cooking, cleaning, and stocking
- Created staff schedules
- Trained and hired new employees
- Ensured satisfaction of the customers
- Developed one-on-one relationships with customers.
Education
Bachelor of Science - Sociology
University of Kentucky
Lexington, KY05.2020
High School Diploma -
Male High School
Louisville, KY05.2016
Skills
- Customer Service (8 years)
- Sales (8 years)
- Time Management
- Organization
- Effective Communication
- Critical Thinking
- Public Speaking
- Database Management
Certification
CPR, 06/01/22, 06/01/25, CPR training certification in mouth to mouth & Heimlich
Awards
Dean's List
Assessments
- Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Medical receptionist skills, Proficient, 10/01/22, Managing physician schedules and maintaining accurate patient records
- Typing, Proficient, 10/01/22, Transcribing text
- Management & leadership skills: Impact & influence, Proficient, 11/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Administrative assistant/receptionist, Proficient, 05/01/23, Using basic scheduling and organizational skills in an office setting
- Real estate, Proficient, 10/01/22, Matching listings with specifications
- Basic computer skills, Proficient, 06/01/23, Performing basic computer operations and troubleshooting common problems
- Management & leadership skills: Planning & execution, Proficient, 11/01/22, Planning and managing resources to accomplish organizational goals
- Customer focus & orientation, Proficient, 08/01/24, Responding to customer situations with sensitivity
- Filing & organization, Proficient, 10/01/22, Arranging and managing information or materials using a set of rules
- Scheduling, Proficient, 11/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Timeline
Client Specialist
Milan Laser
09.2023 - Current
Automotive Technician
Valvoline Instant Oil Change
07.2023 - 09.2023
Lab Technician
Cannabusiness
11.2022 - 06.2023
Volunteer Coordinator
Hindman Settlement School
08.2022 - 10.2022
AmeriCorps Volunteer
AmeriCorps
08.2021 - 08.2022
Barista and Customer Service
Good Foods Co-op
08.2020 - 07.2021
Server
Blaze Pizza
04.2018 - 09.2018
Sales Representative
Bath & Body Works
08.2017 - 01.2018
Manager
Dairy Queen
05.2015 - 07.2017
CPR, 06/01/22, 06/01/25, CPR training certification in mouth to mouth & Heimlich
Bachelor of Science - Sociology
University of Kentucky
High School Diploma -
Male High School
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