Etta Towles
Ellenwood,GA
Summary
Resourceful administrative assistant with over 20 years of experience in providing effective support to management and clients. Skilled in scheduling, documentation, and expense reporting, driving efficiency and enhancing operational workflows.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Shepherd Pathways
Decatur, GA
05.2004 - Current
- Provide administrative support for Program Manager, Therapy Managers, and Therapists as needed.
- Cover front desk and effectively handle incoming/outgoing phone calls meeting the needs of caller and/or directing then to correct source.
- Knowledge of scheduling small and large meeting, as well as ordering food.
- Responsible daily for establishing new patient accounts, therapy recurring accounts, and single service accounts.
- Prepare necessary flyers (office holiday closure, etc).
- Knowledge of ordering supplies and generating vendor requests.
- Responsible for Petty Cash disbursements, reimbursements, and accurately balancing monthly.
- Responsible for submitting Petty Cash Check Request monthly.
- Responsible for office credit card and processing statement for payment monthly.
- Responsible for submitting Pathways RTs monthly expenses to RT/TR Manager (Kelly Edens).
- Responsible for submitting any ROI requests, signed POC, NP Testing Files, ST Testing Raw Data, and medical records to HIM.
- Responsible for contacting scheduled NPE clients to confirm their appointment, as well as give an overview of their day,
- Back-up to Support Service Manager in his absence with a few administrative duties.
Education
Associate of Science - Biblical Studies
Ohio Christian University
Circleville, OH05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Excel spreadsheets
- Verbal communication
- Professional and mature
- Microsoft PowerPoint
- Spreadsheets
- Resourceful
- Expense reporting
- Account reconciliation
- Letter preparation
- Team bonding
Timeline
Administrative Assistant
Shepherd Pathways
05.2004 - Current
Associate of Science - Biblical Studies
Ohio Christian University