Ettore DiRado

•Oversee daily club operations while ensuring exceptional customer service and member satisfaction in a high-volume environment.

• Manage membership agreements, account reviews, billing inquiries, and contract-related questions while maintaining compliance with company policies.

• Coordinate staff schedules, delegate operational responsibilities, and support team performance to ensure efficient day-to-day operations.

• Handle member concerns and conflict resolution with professionalism, resulting in positive customer experiences and retention.

• Generate new business through lead management, outbound communication, follow-up activities, and relationship-building efforts via phone, email, and in-person interactions.

• Collaborate with team members and department leaders to resolve operational issues and improve overall efficiency.

• Consistently achieve performance objectives through strong communication, organization, and problem-solving skills.

• Responded to member inquiries via phone, email, and in-person communication, providing timely solutions and exceptional customer service.
• Managed scheduling and coordination of personal training sessions, massage appointments, and member services while maintaining accurate records.
• Resolved member concerns and service-related issues through proactive communication and problem-solving.
• Assisted with planning and coordinating member events, wellness programs, charity runs, and community engagement activities.
• Supported daily operations by tracking tasks, coordinating service requests, and ensuring operational standards were maintained.
• Coordinated maintenance requests and communicated with vendors and service providers to ensure equipment and facility issues were resolved efficiently.
• Developed strong member relationships through responsiveness, professionalism, and consistent follow-up.

• Managed daily operations for residential rental properties while serving as the primary point of contact for tenants and vendors.
• Responded to tenant inquiries, maintenance requests, and property-related concerns through phone, email, and virtual communication platforms.
• Coordinated maintenance repairs and preventative maintenance activities by scheduling vendors and monitoring work completion.
• Assisted with lease administration, including renewals, move-in and move-out coordination, and tenant communications.
• Investigated and resolved tenant complaints while maintaining positive resident relationships and high levels of customer satisfaction.
• Conducted virtual and in-person property inspections to identify maintenance needs and ensure compliance with property standards.
• Coordinated vendor services, obtained repair estimates, and tracked project completion to support property upkeep.
• Managed multiple priorities simultaneously while working independently in both hybrid and fully remote environments.
• Assisted ownership with budgeting considerations, operational reporting, and expense tracking related to property maintenance and repairs.
• Maintained compliance with lease terms, property policies, and local housing requirements.
• Developed efficient communication and follow-up processes that improved response times for tenant service requests.

• Managed client accounts and maintained strong relationships through consistent communication and personalized service.
• Responded to customer inquiries, resolved concerns, and provided timely solutions to ensure high client satisfaction.
• Resolved complex customer concerns with professionalism, enhancing client trust and satisfaction.
• Assisted clients with renewals, policy changes, billing inquiries, and claims-related questions.
• Coordinated with insurance carriers, clients, and third parties to ensure timely policy updates and effective issue resolution.
• Reviewed policy documents, coverage details, and account information to ensure accuracy and compliance.
• Developed long-term client relationships that contributed to customer retention and repeat business.