Shannon Boyd
Takoma Park,DC
Summary
Background is in leadership, art, and sales management. Overall providing excellent 5 stars customer service and engagement.
Overview
8
8
years of professional experience
Work History
Phlebotomist
American Red Cross
Rockville, MD
09.2023 - Current
- Reviewed patient records for accuracy and completeness.
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Sales and Marketing Representative
Bluegreen Vacations
Woodbridge
03.2021 - 09.2023
- Participated in skills development initiatives to promote team competence and success.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Identified and developed key operations and influencer relationships within targeted districts.
- Conducted market research to identify customer needs and preferences.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Communicated relevant information to internal and external stakeholders.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Executed digital campaigns to improve brand awareness and online presence.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Monitored and reported on sales performance metrics to inform decision making.
- Examined needs, wants and spending patterns of target audience.
- Researched competitor marketing trends and prices using data analysis.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Top Number 5 sales rock star out of 3k employees
Policy Research Intern
We Are CASA
Hyattsville, MD
01.2022 - 05.2022
- Immigration rights and advocacy. Supported Free Healthcare for all a Rights to Free Counsel .
- Delivered political subject matter expertise to government representatives and civic officials.
- Identified trends in Location policies and economics to assist Type organizations with key decision making.
- Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
- Criticized and commented on political issues in public media forums to highlight policies and sway opinion.
- Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators and government staff to advocate effectively for legislative and regulatory policy goals.
- Reviewed legislative and regulatory documents, analyzed implications and shared findings.
- Created comprehensive political, legislative and regulatory goals, strategies and plans.
- Analyzed policy to review selected operations, programs and practices using data-driven approach to identify areas of concern and devise improvements.
- Attended legislative and regulatory hearings to report information.
- Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Advanced organization's legislative and political agenda through advocacy initiatives.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Manager
PSAV Presentation Services
Ft. Washington, MD
02.2016 - 03.2020
- An audio visual service for corporate events and conferences. $6 million- property managing accounts $3000-$250,000.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Drove sales by developing multi-million dollar contract sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
Education
Phlebotomy
NW Phlebotomy School
Washington, DC08.2023
Masters Of Arts - Organizational Communications
Bowie State University
Bowie, MD12.2022
Bachelor Of Science - Theatre Arts
Bowie State University
Bowie, MD05.2012
Skills
- Paperwork Processing
- Infection Control
- Medical Testing
- Data Entry
- HIPAA Compliance
- Patient Support
- Venipuncture
- Hemoglobin Testing
- Sales Planning
- Strategic Planning
- Lead Generation
- Sales Reporting
- Territory Sales Management
- Client Relationship Management
- Revenue Forecasting
- Order Management
- Strategic Account Development
- Proposal Development
- Pipeline Management
- Sales Operation
- Account Management
- Sales Tracking
- Market Research
- Sales Team Training
- Solution Selling
- Profitability Optimization
- National Account Management
- Brand Awareness
- Competitor Analysis
- Marketing Analytics
- Product Promotion
- Trade Show Representation
- Creative Direction
- Professionalism
- Adaptability
- Relationship Building
- Organizational Skills
- Problem-Solving Abilities
- Reliability
- Account Servicing
- Effective Communication
- Interpersonal Communication
- Team Building
- Goal Setting
- Economic Analysis
- Policy Analysis
- Quantitative Research
- Public Policy
- Microsoft Office
- Qualitative Research
- Research Design
- Time Management
- Survey Design
- Policy Evaluation
- Critical Thinking
- Multitasking
- Public Speaking
- Attention to Detail
- Teamwork and Collaboration
- Conflict Resolution
- Self Motivation
- Professional Demeanor
- Policy Interpretation
- Analytical Skills
- Trend Forecasting
- Adaptability and Flexibility
- Interpersonal Skills
- Time Management Abilities
- Written Communication
- Decision-Making
- Data Collection
Accomplishments
Top 5 out of 3k employees at Bluegreen Vacation
Affiliations
US Army
Languages
American Sign Language
Full Professional
Timeline
Phlebotomist
American Red Cross
09.2023 - Current
Policy Research Intern
We Are CASA
01.2022 - 05.2022
Sales and Marketing Representative
Bluegreen Vacations
03.2021 - 09.2023
Sales Manager
PSAV Presentation Services
02.2016 - 03.2020
Phlebotomy
NW Phlebotomy School
Masters Of Arts - Organizational Communications
Bowie State University
Bachelor Of Science - Theatre Arts
Bowie State University