Celeste Gonzalez
Summary
Dynamic professional with extensive experience, excelling in transaction processing accuracy and customer relationship management. Proven ability to enhance sales through effective upselling and brand promotion strategies. Known for adaptability and a strong commitment to compliance, delivering exceptional service that fosters customer loyalty.
Overview
8
8
years of professional experience
Work History
Universal Teller 1
IBC Bank
San Antonio, TX
04.2023 - 10.2025
- Educated customers on banking products, emphasizing features, benefits, and pricing.
- Ensured compliance with all laws, regulations, policies, and procedures governing banking operations.
- Maintained security protocols while handling large sums of money with care.
- Processed transactions including deposits, withdrawals, and loan payments efficiently.
- Responded promptly to customer inquiries and requests to provide exceptional service.
- Executed operational and customer support tasks through extensive knowledge of bank procedures.
- Delivered friendly and professional service during every customer interaction.
Beauty Advisor
Ulta
San Antonio, TX
10.2022 - 02.2023
- Finalized purchases and processed payments efficiently to enhance transaction flow.
- Displayed merchandise in visually appealing arrangements to stimulate sales.
- Capitalized on upselling opportunities to boost overall revenue.
- Exceeded sales goals through tailored beauty experiences addressing customer needs.
Warehouse Shipping Receiver
TJX Distribution Center
San Antonio, TX
10.2020 - 04.2021
- Organized boxes onto pallets for efficient delivery to respective departments.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Processed merchandise labels through inventory management system.
- Maintained inventory levels to meet receiving demands.
Sales Associate
Victoria Secret
San Antonio, TX
11.2019 - 09.2020
- Increased store sales by actively engaging with customers and promoting products.
- Converted returns and promotions into higher sales figures through effective upselling techniques.
- Ensured accurate and efficient processing of customer transactions at the cash wrap.
- Maintained organization in cash wrap zone, managing returns and merchandise efficiently.
- Cultivated customer loyalty by establishing rapport and promoting Victoria Secret Angel Cards.
- Captured customer email and phone information to enhance marketing efforts.
- Replenished merchandise according to brand standards, ensuring availability on sales floor.
- Enhanced product presentation to maximize visibility and attract potential buyers.
Team Member
Whataburger
San Antonio, TX
05.2017 - 06.2019
- Processed cash and credit card transactions efficiently at drive-thru window.
- Collaborated with food service team to meet customer needs and enhance brand loyalty.
- Resolved complaints promptly, maximizing customer satisfaction with food and service.
- Interacted effectively with staff to navigate job responsibilities and complete tasks.
- Trained new employees on quick order processing at drive-thru.
- Organized food items in serving trays and carry-out packages for accurate order delivery.
- Recorded customer orders, including menu items, substitutions, and add-ons accurately.
Education
High School Diploma -
South San High School
San Antonio, TX06.2019
Associate of Applied Science - Business Management
Palo Alto College
San Antonio, TXSkills
- Transaction processing accuracy
- Compliance with banking regulations
- Customer relationship management
- Cross-selling and upselling
- Patience and empathy
- Cash handling expertise
- Brand promotion strategies
- Effective customer engagement
- Merchandise stocking and inventory
- Adaptability to change
- Inbound and outbound communication
- Team collaboration skills
Affiliations
- San Antonio Food Bank
- Valero Energy Corporation
Timeline
Universal Teller 1
IBC Bank
04.2023 - 10.2025
Beauty Advisor
Ulta
10.2022 - 02.2023
Warehouse Shipping Receiver
TJX Distribution Center
10.2020 - 04.2021
Sales Associate
Victoria Secret
11.2019 - 09.2020
Team Member
Whataburger
05.2017 - 06.2019
High School Diploma -
South San High School
Associate of Applied Science - Business Management
Palo Alto College