Eugene Ballard Jr
Plano
Summary
Dynamic professional with extensive experience at Uber and ADT Security Services, specializing in customer service and delivery management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Driver/Courier
Doordash, Instacart
Chicago
08.2016 - Current
- Delivers food and groceries promptly to various locations.
- Navigated efficiently using GPS and mobile applications.
- Communicated effectively with customers regarding order status.
- Managed delivery schedules to optimize route efficiency.
- Handled customer inquiries and resolved issues professionally.
- Followed safety protocols during all delivery activities.
- Delivered goods and services to customers on time and in excellent condition.
Driver/Ridesharing
Uber
Chicago
01.2014 - 01.2017
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Small Business Account Executive
ADT Security Services Inc
02.2005 - 12.2013
- Programmed and deployed security systems, including cameras and access control, for diverse clientele.
- Executed marketing strategies that enhanced company exposure, increased customer traffic, and boosted sales.
- Collaborated with executives to identify new business opportunities and actively engaged in sales processes.
Education
BBA - Business Administration And Computer Science
Robert Morris University
Chicago, IL07.2002
Skills
- Business solutions and marketing
- Cameras and cable management
- Point of sale (POS) systems
- Credit and cash handling
- Sales and negotiation skills
- Time management and organization
- Word processing and MS Office proficiency
- Mail handling and sorting
- Strategic planning and problem resolution
- Team management and supervision
- Conflict management and customer service
- Inside and outside sales experience
- Account management and recruiting
- GPS navigation
- delivery management
- customer service
- traffic management
- delivery scheduling
- problem solving
- interpersonal skills
- Driving and transportation
- Passenger guidance
Certification
CPR Certification, 08/22, 08/24
Assessments
- Sales skills, Proficient, 05/21
- Influencing and negotiating with customers, Proficient, 05/21
- Sales fit, Proficient, 05/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Driver/Courier
Doordash, Instacart
08.2016 - Current
Driver/Ridesharing
Uber
01.2014 - 01.2017
Small Business Account Executive
ADT Security Services Inc
02.2005 - 12.2013
BBA - Business Administration And Computer Science
Robert Morris University