Eugene Brazley
Fort Worth,TX
Summary
Entry-level Software Engineer / Software Developer with a background in business operations, customer-facing systems, and technical troubleshooting. I recently completed a Software Engineering certification with hands-on experience building full-stack applications using JavaScript, React, Node.js, Express, and MongoDB. Seeking a Junior Software Engineer, Software Developer I, or Technical Support Engineer role focused on building and supporting reliable, user-focused software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Frito-Lay
Fort Worth, TX
12.2023 - Current
- Processed 150+ daily customer transactions using POS and tablet-based systems, maintaining 99.8% data accuracy while ensuring full compliance with company policies and procedures
- Audited and balanced cash drawers daily with 100% accuracy, managing an average of $2,500 in daily transactions with zero discrepancies over 12-month period
- Diagnosed and resolved an average of 15-20 customer issues weekly related to billing discrepancies, account access problems, and policy enforcement questions, achieving a 95% first-contact resolution rate.
- Conducted weekly facility walkthroughs and monthly compliance audits across 8 key operational areas, documenting findings in detailed reports that led to implementation of 5 process improvements
- Drove membership promotion campaigns through targeted outreach and point-of-sale engagement, contributing to 18% increase in new sign-ups quarter-over-quarter
- Led quarterly inventory audits covering $50K+ in product value, identified and reported discrepancies that reduced inventory shrinkage by 12% year-over-year
Service Representative
Planet Fitness
Fort Worth, TX
03.2023 - 12.2024
- Conducted bi-weekly audits for club presentation and compliance across 12 facility zones, improving overall compliance scores from 82% to 94% and elevating member satisfaction ratings by 15%
- Audited and balanced cash drawers daily with 100% accuracy in financial management, processing average of $1,800 in daily transactions across membership fees, retail sales, and services
- Managed member information for 300+ daily interactions through tablets and POS systems, streamlining data entry processes and reducing average transaction time from 4 minutes to 2.5 minutes
- Addressed and documented member policy infractions using systematic tracking approach, implementing coaching protocols that reduced repeat violations by 35% over 6-month period
- Coordinated monthly inventory audits for retail merchandise and facility supplies valued at $25K+, working directly with management to implement tracking system that reduced shortages by 22%
- Assisted in development and execution of seasonal membership promotions and operational strategies, including social media coordination and in-club events, contributing to 28% increase in membership sales during peak enrollment periods
Manager
Hertz
Fort Worth, TX
08.2023 - 12.2023
- Improved service delivery and team supervision across all customer touchpoints, implementing feedback loops and quality standards that achieved 20% reduction in customer complaints within first 90 days
- Trained and onboarded 12 new employees using structured 3-week program including system training, customer service protocols, and operational procedures, resulting in 25% increase in staff retention and 40% reduction in onboarding time
- Managed fleet operations and scheduling for 75+ vehicles, optimizing maintenance workflows and implementing predictive scheduling system that reduced vehicle downtime by 15% and improved fleet availability
- Resolved average of 25-30 escalated customer and system-related issues weekly in high-volume environment processing 200+ daily rentals, maintaining 92% customer satisfaction rating
- Documented and standardized 15+ workflows and operational procedures including check-in/check-out processes, damage assessment protocols, and system troubleshooting guides to improve team consistency, reduce errors by 18%, and enhance accountability
Route Supervisor
UniFirst
Grapevine, TX
12.2022 - 05.2023
- Led and trained team of 8 Route Service Representatives covering 120+ client locations, implementing route optimization strategies and performance coaching that improved delivery efficiency by 30% and reduced fuel costs by 12%
- Analyzed route performance metrics and revenue data across $850K annual territory, developing automated reporting dashboard that improved data accuracy by 10% and reduced reporting time from 4 hours to 45 minutes weekly
- Standardized documentation and billing procedures across 8 service routes, creating templates and quality checklists that reduced billing errors by 25% and accelerated invoice processing by 3 business days
- Strengthened customer relationships through quarterly business reviews and proactive service recovery, resolving service issues within 24-hour SLA and increasing customer retention rate from 78% to 93%, driving 20% growth in repeat business
- Supported onboarding of 5 new route representatives through structured 4-week training program including ride-alongs, system training, and regular performance feedback sessions, reducing ramp-up time by 35%
Food Consultant / TNT Trainer
Krispy Krunchy Foods, LLC
Lafayette, LA
01.2018 - 11.2022
- Managed operations across 45 franchise locations spanning 3-state region, conducting on-site assessments and providing data-driven recommendations that drove 15% average increase in per-location sales over 18-month period
- Supported development and execution of regional marketing and sales initiatives including promotional campaigns, menu optimization, and operational efficiency programs, contributing to $20M+ in cumulative revenue growth across managed territories
- Trained 120+ franchise operators and their teams on proprietary POS systems, food safety compliance standards, inventory management workflows, and customer service protocols, achieving 96% training completion rate and 88% post-training certification pass rate
- Improved overall team productivity by 25% through implementation of structured performance tracking tools, weekly coaching sessions, and recognition programs that enhanced employee engagement and reduced turnover by 18%
- Provided on-site and remote technical support to resolve operational, system-related, and compliance issues, maintaining average response time of 2 hours for urgent requests and 98% issue resolution rate within 24 hours
Education
Certificate in Software Engineering - Software Engineering
TripleTen Bootcamp
01.2025
Bachelor of Science - Business
University of Mississippi
Oxford, MSSkills
- JavaScript (ES6)
- React (Hooks, Component Architecture)
- Nodejs
- Express
- MongoDB
- RESTful APIs
- HTML5
- CSS3
- Responsive Web Design
- Git
- GitHub
- Debugging
- Issue Resolution
- System Analysis
- Technical Troubleshooting
- Customer Service
- Software Engineering
- Customer Relationship Management
- Problem Solving
- Team Management
- Operations Management
- Financial Management
- Revenue Analysis
- Sales Management
- Strategic Thinking
- Collaboration
- Nodejs Development
- JavaScript Programming
- Reactjs Framework
- HTML5 Development
- CSS Styling
- Git Version Control
- MongoDB Database Management
- Expressjs Framework
- Software Development Lifecycle
- Full Stack Development
- Troubleshooting and Debugging
- System Auditing
- API Integration
- Data Analysis
- Technical Support
Certification
Certificate in Software Engineering, TripleTen Bootcamp, 2025
Timeline
Route Sales Representative
Frito-Lay
12.2023 - Current
Manager
Hertz
08.2023 - 12.2023
Service Representative
Planet Fitness
03.2023 - 12.2024
Route Supervisor
UniFirst
12.2022 - 05.2023
Food Consultant / TNT Trainer
Krispy Krunchy Foods, LLC
01.2018 - 11.2022
Certificate in Software Engineering - Software Engineering
TripleTen Bootcamp
Bachelor of Science - Business
University of Mississippi