Eugene Adams Collins
Elizabeth City,NC
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Account Manager
Chesbay Distributing
Chesapeake, VA
02.2005 - Current
- Managed over 1,200 accounts in ordering and controlling inventor
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Route Sales Representative
Krispy Kreme
Virginia Beach, VA
01.2000 - 02.2005
- Train approximately 20 new hires on customer service and hand held devices
- Organize and set up 5 new routes when needed
- Sell and rotate product daily to meet company goals
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
Education
Associate of Science - Science, Computer Technology, Business
E.C.P.I University Virginia Beach
Virginia Beach, VA05.1992
Skills
- Management - Manage coworkers in training and being go to person when needed
- Time Management - Returns emails/calls/text in timely manner
- Communication - Can have constructive conversations
- Computer - E360 Sprint team
- Sales Expertise- Complete goal objectives
- Coaching and Mentoring- Help train and mentor co-workers everyday
Timeline
Account Manager
Chesbay Distributing
02.2005 - Current
Route Sales Representative
Krispy Kreme
01.2000 - 02.2005
Associate of Science - Science, Computer Technology, Business
E.C.P.I University Virginia Beach
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