Eugene Ferguson, III
Milford,MI
Summary
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
8
8
years of professional experience
Work History
Service Advisor
Feldman Automotive
Highland, MI
10.2020 - Current
- Facilitated customer communication to ensure clarity on service options and pricing.
- Coordinated with technicians to streamline service workflows and enhance operational efficiency.
- Diagnosed customer concerns and recommended appropriate services to meet their needs effectively.
- Managed appointment scheduling, optimizing service bay utilization and minimizing wait times.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Suburban Auto Group
Garden City, MI
10.2019 - 10.2020
- Developed comprehensive follow-up procedures to improve customer satisfaction and retention rates.
- Led training sessions for new staff on service processes and customer interaction protocols.
- Implemented feedback mechanisms to gather insights, driving continuous improvement in service delivery.
- Analyzed service data trends to identify opportunities for process enhancements and cost reductions.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
Highland Park, MI
08.2018 - 10.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
Woodhaven High School
Brownstown, MI06-2009
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Listening skills
- Attention to detail
- Strong work ethic
Timeline
Service Advisor
Feldman Automotive
10.2020 - Current
Service Advisor
Suburban Auto Group
10.2019 - 10.2020
Service Advisor
Bill Snethkamp Chrysler Dodge Jeep Ram
08.2018 - 10.2019
High School Diploma -
Woodhaven High School