Eugene Mapp
Indianapolis,IN
Summary
Results-driven sales advisor with a strong focus on pipeline management and closing deals. Proven ability to enhance customer satisfaction through tailored insurance solutions and effective relationship building.
Proactive professional known for optimizing sales processes and enhancing customer relationships. Expertise in market research and compliance, aimed at achieving significant improvements in client satisfaction and retention.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Advisor
Freeway Insurance Agency
Indianapolis, IN
03.2026 - Current
- Guided clients through insurance options, ensuring informed decisions and optimal coverage.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Collaborated with team members to streamline processes, improving overall service efficiency.
- Analyzed client needs and recommended tailored insurance solutions to meet diverse requirements.
Independent Sales Broker
InsureMeNowDirect
Coral Springs, FL
05.2023 - Current
- Developed and maintained client relationships to ensure customer satisfaction and retention
- Conducted market research to identify potential leads and assess competitive landscape
- Provided expert guidance on insurance products, tailoring solutions to meet client needs
- Collaborated with underwriters to expedite policy issuance and streamline approval processes
Medicare Sales Benefit Advisor Seasonal
EHealth
Remote
06.2025 - 03.2026
- Assisted clients in understanding benefits options and enrollment processes.
- Provided support to team in resolving customer inquiries and issues effectively.
- Collaborated with colleagues to ensure accurate processing of benefit applications.
- Maintained up-to-date knowledge of health insurance policies and regulations.
Medicare Benefit Sales Advisor Seasonal
EHealth
Indianapolis, IN
07.2024 - 01.2025
- Enhanced customer satisfaction through personalized consultations and tailored product recommendations.
- Developed and maintained strong client relationships to drive repeat business and referrals.
- Conducted market research to identify emerging trends and customer needs for product development.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
Behavior Health Technician
NeuroPyschiatric Hospital
Indianapolis, IN
08.2021 - 05.2023
- Implemented behavioral management techniques to improve patient compliance and reduce incidents.
- Monitored patient behavior and progress, documenting observations in electronic health records.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
Security Manager
Shane Inc
Indianapolis, IN
06.2013 - 04.2021
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed relationships with law enforcement and emergency services to foster collaboration during incidents.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Improved response time to incidents by developing effective communication protocols within the security team.
Education
Paralegal - Law
Blackstone Careers
Wellsville, PA09-2018
Associate of Arts - Psychology
Valencia College
Ocala, FL06-2012
Skills
- Sales pipeline management
- Closing deals
- Sales strategy development
- Compliance requirements
Certification
- Licensed in Life/Health 2023
- Property Casualty 2026
Timeline
Sales Advisor
Freeway Insurance Agency
03.2026 - Current
Medicare Sales Benefit Advisor Seasonal
EHealth
06.2025 - 03.2026
Medicare Benefit Sales Advisor Seasonal
EHealth
07.2024 - 01.2025
Independent Sales Broker
InsureMeNowDirect
05.2023 - Current
Behavior Health Technician
NeuroPyschiatric Hospital
08.2021 - 05.2023
Security Manager
Shane Inc
06.2013 - 04.2021
Paralegal - Law
Blackstone Careers
Associate of Arts - Psychology
Valencia College