EUGENE MOODY
Washington,D.C
Summary
Program Management professional with over 15 years of experience specializing in operational efficiency, legal compliance, and the development of Standard Operating Procedures (SOPs) within federal contracting environments. Skilled in advanced Microsoft Office applications, database management, and fostering team collaboration. Demonstrated ability in supporting high-quality control standards and implementing streamlined processes to drive organizational success. Looking to use organizational and customer service acumen to enhance project management operations and deliver exceptional results. Active DoD Secret Security Clearance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Records Management Manager
U.S. Department of State Federal Bureau of Consular Affairs
Washington
12.2023 - Current
- Plan and implement procedures to meet changing processing requirements
- Provide operational feedback, management updates, attendance reporting, and training records
- Manage workload in Passport task areas including Mail Open, LB/Scanning, Image Review, Quality Control, Mail Out, PRISM, and Customer Service
- Report any staff adherence or internal control issues to the proper personnel
- Monitor and recommend workload division among support staff
- Ensure contractor personnel adhere to performance standards and established procedures
- Aid with prioritizing calls, hastens, routine work, and training contract personnel
- Collaborate with the Government to improve processes, problem-solving, and continuous improvement
- Maintain flexibility to meet organizational production and service goals
- Accomplishments: Evaluated agency programs related to mail management for compliance with federal regulations
- Found operational challenges and implemented policy changes for perfecting program performance
- Stood for the agency in federal and private sector meetings to coordinate mail management strategies
- Established and supervised mail management activities aligned with federal regulations
- Manage a team of 40 individuals or more in 5 different divisions
- Developed and implemented comprehensive Standard Operating Procedures (SOPs) to standardize processes and ensure operational consistency
- Created detailed SOP manuals outlining step-by-step instructions for various tasks to streamline operations and improve efficiency
- Conducted training sessions for new and existing employees on SOPs, ensuring understanding and adherence to set up procedures
- Collaborated with cross-functional teams to gather input and feedback for SOP development, incorporating best practices and industry standards.
Contract Manager
Department of Justice (CGI Federal contractor)
Falls Church
01.2023 - 12.2023
- Managed day-to-day operations of multiple departments within the Department of Justice
- Conducted thorough searches of records, references, and historical material to gather necessary information for attorneys
- Analyzed legal processes and patterns to ensure fairness in case processing
- Coordinated daily carrier deliveries between headquarters and off-site partners
- Conducted training for new employees and provided coverage for existing employees
- Handled phone calls, greeted customers, and helped as needed
- Managed timesheets and scheduling for a team of 25 or more employees
- Prepared various documents including memos, emails, invoices, and reports
- Established and supported electronic and physical filing systems
- Managed the collation and delivery of mail using company vehicles
- Collaborated with government management to implement operational methods based on established policies and procedures
- Optimized department operations to improve workflow efficiency and team productivity
- Contributed to the development of agency policies, procedures, and standards related to mail management
- Developed and implemented comprehensive Standard Operating Procedures (SOPs) to standardize processes and ensure operational consistency
- Created detailed SOP manuals outlining step-by-step instructions for various tasks to streamline operations and improve efficiency
- Conducted training sessions for new and existing employees on SOPs, ensuring understanding and adherence to set up procedures
- Collaborated with cross-functional teams to gather input and feedback for SOP development, incorporating best practices and industry standards.
Lead General Clerk III / Driver (contractor)
River Tech, LLC
Alexandria
01.2022 - 12.2022
- Led the dismantling and quality assurance of government-issued devices at River Tech, LLC
- Implemented advanced sorting and labeling protocols, enhancing inventory accuracy
- Safely drove company vehicles, ensuring prompt and secure delivery of IT equipment
- Collaborated with team members to securely transfer 'Secret/Classified' or 'Unclassified' IT equipment
- Maintained delivery vehicles, ensuring best loading/unloading procedures for travel delivery and pickup
- Enhanced team productivity by implementing robust IT equipment handling protocols
- Fostered team collaboration to enhance security in IT equipment handling and delivery.
Mail Management Supervisor
Export/Import Bank of USA federal agency (Strativia, LLC Contractor)
Washington
01.2017 - 12.2022
- Managed the receipt, sorting, and distribution of incoming Postal Service Mail across all EXIM Bank divisions
- Maintained correct Incoming/Outgoing Package Logs using the 'Send Suite' tracking database for efficient tracking and accountability
- Updated and managed an Employee Log within the Send Suite system with meticulous attention to detail and using Administrator privileges
- Received, logged, tracked, and gave incoming Premium Payable checks for prompt processing and financial operations
- Answered phones, provided customer service, and ensured a professional and welcoming environment for all visitors
- Scheduled appointments and organized calendars for staff members, easing efficient time management and coordination of meetings
- Prepared various documents including memos, emails, invoices, and reports to support organizational communication and documentation needs
- Established and managed filing systems, both electronic and physical, to ensure easy access and retrieval of information
- Coordinated shipments, created schedules, and supervised coordination, including compiling carrier and route assignments to perfect delivery efficiency
- Tracked, traced, and updated the status of shipments to ensure prompt and correct delivery
- Utilized ability in postage and mail management programs to plan, schedule, and execute comprehensive projects and studies aimed at evaluating operational effectiveness and recommending strategic improvements for workflow efficiency
- Conducted in-depth reviews and analyses of agency programs related to mail management, evaluating compliance with federal regulations, finding operational challenges, and implementing policy changes to improve program performance
- Actively taken part in the development of agency policies, procedures, and standards related to mail management, ensuring alignment with regulations and industry best practices
- Developed and kept Business Continuity Plans to ensure operational resilience during disruptions and emergencies
- Implemented Standard Operating Procedures (SOPs) for various operational tasks to enhance consistency and efficiency
- Created and managed Material Data Sheets (MDS) to ensure safe handling and compliance with regulatory requirements
- Utilized Service Management Framework (SMF) forms to streamline service processes and improve service delivery
- Designed and delivered training programs to onboard new employees, covering company policies, procedures, and job-specific tasks
- Conducted refresher training sessions for existing employees to reinforce compliance with SOPs and enhance skill ability.
Supervisor/Project Manager
K4 Solutions (Federal Government) US Patent and Trademark
Washington
01.2009 - 12.2017
- Managed and motivated a team of 15 staff members in mailroom operations, overseeing mail sorting and distribution processes
- Utilized Pitney Bowes machines such as D1950 Inserter and DMI 000 Postage Machine for efficient Mail processing and shipping
- Ensured correct handling of incoming public inquiries and staff mail, including logging, date stamping, and sorting for distribution
- Resolved customer complaints and adapted policies to meet changing needs, promoting high customer satisfaction
- Established and enforced clear goals for the team to foster collaboration and productivity in the workplace
- Provided ongoing training to address staff needs and enhance operational efficiency
- Maintained operating schedules to ensure effective coverage and achieve departmental goals
- Conducted employee evaluations, interviews, and made hiring recommendations to build a high-performing team
- Managed department operations, supervised mail and package delivery, and ensured proper documentation and shipping procedures
- Reported to executive-level management on process improvements, metrics, staff motivations, and strategies for enhancing mailroom performance
- Ordered supplies, supervised shipping and mailing charges, and kept cost allocation records
- Facilitated life skills meetings, weekly huddles, and accountability meetings to support staff development and goal achievement.
Education
B.A degree computers science (Cyber Security) -
Devry University
Alexandria, VASkills
- Records Management
- Collaboration
- Project Management
- Problem Solving
- Program Management
- Adaptability
- Information Management
- Critical Thinking
- Leadership Skills
- Communication
- Time Management
- Risk Management
- Conflict Resolution
- Life Skills
- Strategic Planning
- Change Management
Certification
- Security+, CompTIA, 2026
- CYSA+, CompTIA, 2026
- CSAP, CompTIA, 2026
- PMP, PMI, 2027
Awards
- Dean List 2022,2023
- The national society of leadership and success Society
Timeline
Records Management Manager
U.S. Department of State Federal Bureau of Consular Affairs
12.2023 - Current
Contract Manager
Department of Justice (CGI Federal contractor)
01.2023 - 12.2023
Lead General Clerk III / Driver (contractor)
River Tech, LLC
01.2022 - 12.2022
Mail Management Supervisor
Export/Import Bank of USA federal agency (Strativia, LLC Contractor)
01.2017 - 12.2022
Supervisor/Project Manager
K4 Solutions (Federal Government) US Patent and Trademark
01.2009 - 12.2017
B.A degree computers science (Cyber Security) -
Devry University