Eugene Rocha

Completed Costco's S.I.T program which involved gaining the following experiences:

• Engaged members, providing assistance and information on merchandise and product features
• Achieved operational excellence through consistent monitoring and evaluation of team performance.
• Boosted team morale with regular recognition of outstanding contributions and accomplishments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Increased member satisfaction with effective communication and timely resolution of issues.
• Cross trained as a deli associate for 2 years.

• Made deliveries to other stores across Texas, to ensure that every store is stocked and equipped with all the supplies they need
• Able to work efficiently, as well in a fast-paced environment to keep a good work flow
• Cross-trained learning new roles in multiple departments.

• Assisted customers in finding supplements, protein powders, and any other items in the store
• Followed all company policies, rules, and procedures to promote company goals and maintain safety
• Made inventory orders for my designated department
• Followed recipes and customer requests to prepare high-quality delicious meals
• Stayed calm and professional in all situations and resolved conflicts to customer satisfaction
• Received new inventory and rotated stock by dates to keep items fresh and usable
• Updated displays, cases, and other customer-facing areas to increase sales of special items
• Used mental math and available tools to total materials needed, cost, and payment due quickly and efficiently
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

• Loaded and unloaded packages from loading dock to trucks
• Attached identifying tags or labels to materials or marked information on cases, bales, or other containers
• Assisted in navigating large loads to assigned areas
• Promoted safety throughout the workplace and reported potential hazards in a timely fashion
• Maintained a clean and orderly work area to avoid hazards
• Stacked and transported all overstock to storage areas
• Learned new roles in multiple departments.

• Facilitated working relationships with co-tenants and building management
• Helped less experienced staff manage daily assignments
• Welcomed guests and clients in an upbeat and friendly manner
• Supervised employees as well as the cleaning, maintenance, and care of building and grounds
• Created purchase orders
• Prepared quality products while maintaining proper food safety practices.