Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline

Eugene Smith

Summary

Diligent [Desired Position] with strong background in managing valet operations and enhancing customer satisfaction. Demonstrated ability to oversee personnel and streamline processes to ensure efficient service delivery. Proven skills in team leadership and problem-solving.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Valet Supervisor (Progressively Promoted)

Evolution Parking & Guest Services Group
04.2025 - Current
  • Promoted through multiple roles while managing valet operations at Aloft, Fairfield, and The DeSoto hotels.
  • Supervise staff across shifts, oversee scheduling, revenue reporting, and resolve service or damage-related issues.
  • Deliver high-level guest service, lead team training, and ensure compliance with company standards and safety protocols.

Substitute Teacher

ESS
10.2024 - Current
  • Managed classrooms and ensured continuity of instruction during teacher absences.
  • Adapted to various grade levels and subjects, following provided lesson plans.
  • Maintained order and engagement while upholding school policies.

Valet Supervisor

The DeSoto Savannah
09.2024 - 04.2025
  • Supervised shift operations, guest service quality, and hotel account coordination.
  • Addressed guest concerns, delegated tasks, and supported peak shift coverage.
  • Ensured compliance with SOPs and safety policies.

Assistant Manager

5 & Dime General Store
07.2024 - 08.2024
  • Oversaw daily retail operations and supervised staff.
  • Managed inventory, ordering, and merchandising.
  • Trained new hires and supported a team-oriented culture.

Shift Supervisor

Krispy Kreme
04.2024 - 06.2024
  • Supervised store operations, ensuring quality and customer satisfaction.
  • Maintained cleanliness, food safety, and inventory control.
  • Supported scheduling, training, and reporting responsibilities.

Multi-Position Tenure – Tax, Admin, Leadership

H & R Block
02.2021 - 04.2024
  • Promoted through multiple seasonal roles from Customer Service Representative to Tax Specialist, including front desk, leadership, and tax preparation responsibilities.
  • Supervised tax office operations, trained new staff, and ensured smooth workflow during peak filing seasons.
  • Delivered client-focused service by preparing tax returns, resolving inquiries, and managing intake and documentation with accuracy and professionalism.

Receptionist

H&R Block
12.2023 - 02.2024
  • Greeted clients, managed scheduling, and handled administrative tasks.
  • Supported office operations and maintained accurate client records.

Security Manager

Metro One Loss Prevention Services
09.2023 - 11.2023
  • Led security team operations and enforced safety protocols.
  • Liaised with store management and law enforcement on security issues.
  • Conducted training and improved site-level loss prevention.

Security Officer

Metro One Loss Prevention Services
03.2023 - 09.2023
  • Monitored premises to prevent theft and ensure a safe environment.
  • Conducted patrols and reported incidents.
  • Partnered with store leadership to address safety concerns.

Associate Team Leader

H&R Block
01.2022 - 04.2023
  • Supervised customer service team and tax support staff.
  • Organized onboarding and training for new employees.
  • Assisted with workflow and operational oversight during tax season.

Customer Service Representative

H&R Block
01.2021 - 04.2021
  • Resolved customer inquiries and supported tax processing.

Education

High School Diploma -

South Caldwell High School, Hudson, NC

Cum Laude NC Career Endorsement, NC UNC Endorsement, NC College Endorsement

Associate in Arts -

Caldwell Community College And Technical Institute, Hudson, NC

Notary Public Certification - Public Administration

Caldwell Community College And Technical Institute, Hudson, NC

Skills

  • Multitasking proficiency
  • Staff training and development
  • Cash handling expertise
  • Delegation and supervision

Certification

  • ADP Entry-Level Payroll Specialist Certification (2025-05)
  • HRCI Human Resource Associate Certification (2025-05)
  • IBM Project Manager Certification (2025-05)
  • Georgia Basic Security Officer Certificate (2023-08)
  • North Carolina Notary Public Commission (2022-08 – 2027-08)

Affiliations

  • National Technical Honor Society | 2020 – Present
  • Alexander County Juvenile Crime Prevention Council | Vice Chair, 2022-01 – 2023-08
  • National Thespian Society | 2020 – 2021

Timeline

Senior Valet Supervisor (Progressively Promoted) - Evolution Parking & Guest Services Group
04.2025 - Current
Substitute Teacher - ESS
10.2024 - Current
Valet Supervisor - The DeSoto Savannah
09.2024 - 04.2025
Assistant Manager - 5 & Dime General Store
07.2024 - 08.2024
Shift Supervisor - Krispy Kreme
04.2024 - 06.2024
Receptionist - H&R Block
12.2023 - 02.2024
Security Manager - Metro One Loss Prevention Services
09.2023 - 11.2023
Security Officer - Metro One Loss Prevention Services
03.2023 - 09.2023
Associate Team Leader - H&R Block
01.2022 - 04.2023
Multi-Position Tenure – Tax, Admin, Leadership - H & R Block
02.2021 - 04.2024
Customer Service Representative - H&R Block
01.2021 - 04.2021
South Caldwell High School - High School Diploma,
Caldwell Community College And Technical Institute - Associate in Arts,
Caldwell Community College And Technical Institute - Notary Public Certification, Public Administration

Similar Profiles

CREATE PROFILE
Eugene Smith