Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Eugene Vilner

Queens

Summary

A position in Networking Administration

I am a highly self-motivated and efficient individual with a positive outlook on life. I can handle working under pressure and thinking fast when necessary to achieve a goal. Working as a team is one of my finer qualities, when given a difficult task to accomplish. I have several years of experience in the field of marketing and research. I have effective communication skills with experience in customer service and sales. I am Interested in an entry level position to exercise my degree in Networking Administration. I am a very responsible and reliable employee with a proven track record.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Rep

Cablevision
01.2015 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Rep

Chase Manhattan Bank
12.2014 - 01.2019
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.

Stock Broker Trainee

HGI Incorporated
03.2010 - 12.2012
  • Achieved higher client satisfaction by conducting thorough research on investment opportunities and presenting tailored recommendations.
  • Collaborated effectively with team members to achieve shared goals and increase overall productivity.
  • Boosted customer retention by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with clients, leading to increased trust and assets under management.

Education

A.S. - Networking Administration

DeVry University
Rego Park, NY
06.2019

B.S. - Computer Information Systems

Molloy College
Rockville Center, NY
09.2004

Skills

  • The ability to learn new applications effectively
  • Profound foundation of Networking skills from DeVry University
  • Always precise with scheduled dates and timed appointments
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Activities

I always like to learn new things about the World of Computers. The potential of what people can create with computers is still a frontier. I believe that I can be a very significant part of some of the new discoveries that Computers will bring to light. I take work very seriously and I am always looking for ways to improve in what I do by learning new applications.

Timeline

Customer Service Rep

Cablevision
01.2015 - 01.2020

Customer Service Rep

Chase Manhattan Bank
12.2014 - 01.2019

Stock Broker Trainee

HGI Incorporated
03.2010 - 12.2012

B.S. - Computer Information Systems

Molloy College

A.S. - Networking Administration

DeVry University
Eugene Vilner