Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
pwb

Carolin Arias

New Jersey

Summary

  • To secure a challenging position that would enable me to utilize my skills and offer further advancement. Copy, Fax, File
  • Answer phone calls
  • Assist walk in clients
  • Demonstrated aptitude for developing new skills
  • Compassionate with people from a variety of cultures and backgrounds
  • Possess special sensitivity to diverse needs of clients
  • Strong analytical and problem solving skills
  • Proven record of reliability and responsibility
  • Resourceful in completing projects; ability to multitask on timely manner
  • Work well under pressure with attention to deadlines

Versatile [Desired Position] with comprehensive background in hair styling and client consultation. Successfully created personalized looks for diverse clientele and maintained high customer satisfaction. Demonstrated creativity and precision in hair cutting techniques and color applications.

Overview

1
1
Certificate

Work History

Customer Service Rep

Devine Investment
10 2013 - 11 2016
  • Greet customer over the phone and in person
  • Make independent judgement calls/complex decisions
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Field representative

Hair dresser

Self
03 2019 - Current

  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.

Education

Science

Essex County College General
Newark, NJ
Current

Diplomacy of Graduate -

Barringer High School
06.2009

Skills

  • KNOWLEDGE, SKILLS, & ABILITIES
  • Microsoft Office Suites: (Word, Excel, Outlook, PowerPoint, Internet)
  • Capability of Multi-Task
  • Type 50 WPM
  • Ability to interpret/analyze work assignment
  • Data Entry
  • Data Collection/Retrieval Methods
  • Ability to meet deadlines and work as a team player
  • Ability to prioritize work in an organized manner
  • Hair maintenance expert
  • Strong leader
  • Highly motivated self-starter
  • Highlights and lowlights
  • Texturizing services specialist
  • Nj Licensed Cosmetologist
  • Money handling abilities
  • Key holder experience
  • Recordkeeping strengths
  • Order fulfillment
  • Professional telephone demeanor
  • Receiving support
  • Complaint resolution
  • Fast learner
  • Open to learn
  • Flexible and Adaptable

Languages

Spanish
Native or Bilingual

Certification

  • HCA - Home Care Aide
  • HHA - Home Health Aide
  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
  • Costmetology license

Timeline

Customer Service Rep

Devine Investment
10 2013 - 11 2016

Field representative

Hair dresser

Self
03 2019 - Current

Science

Essex County College General

Diplomacy of Graduate -

Barringer High School

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Carolin Arias