Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Council-Phillips

Newark,NJ

Summary

CAREER SUMMARY: Dedicated customer service professional with a high drive for a positive client experience. Self motivated problem solver, with a strong track record for attaining the best possible outcomes for potential and new clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Rep

MMC GROUP AGENCY/ MAXIMUS HEALTH
09.2019 - Current
  • Process Medicaid endorsements, review coverage’s, handle phone calls regarding billing and policies, handle renewals, completing/Editing applications
  • Answered 75 (avg.) calls per day exceeding quota by 15% including HIPAA regulations
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Proactively went over and memorized the company policy
  • Politely addressed customers complaints and escalated to managers when necessary

Customer Advocate

Carvana
Midland Park, NJ
01.2021 - 02.2022
  • Resolved complex challenges when they arise for customer purchasing or selling vehicles
  • Built trust with customers resulting in an average customer satisfaction survey score of 98%
  • Transferred customer data information for paper to system at the end of each day
  • Troubleshoot technical issues between customer and the back office team

Customer Service Rep

Edison, NJ
10.2019 - 12.2020
  • Utilized Knowledge of 100+ companies and medical coding to make tailored recommendations based on customers’ needs and preferences
  • Received 5-star customer satisfaction rating through voice, chat, and email communication
  • Completed customer insight reports and input over 12,000 units of sensitive data

Education

DIPLOMA -

Newark Early College AT West Side High School
01.2012 - 01.2016

Bachelor of Science - Criminology

Bloomfield College
01.2019 - Current

Skills

COMPUTER SKILLSundefined

Timeline

Customer Advocate

Carvana
01.2021 - 02.2022

Customer Service Rep

10.2019 - 12.2020

Customer Service Rep

MMC GROUP AGENCY/ MAXIMUS HEALTH
09.2019 - Current

Bachelor of Science - Criminology

Bloomfield College
01.2019 - Current

DIPLOMA -

Newark Early College AT West Side High School
01.2012 - 01.2016

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Kendra Council-Phillips