KAREN KOTEY
Snellville,Ga
Summary
A passionate and dedicated worker with a passion for sales and customer service. Known for being a hard worker among peers and employers. Respectful to customers and coworkers while maintaining and upholding company values and standards. Excellent attendance and always dependable. Learns quickly and responds to pressing matters with a calm head and professionalism. Seeking a challenging position which utilizes the skills and knowledge I have gained in retail and my experience in customer service and education to grow in a stable work environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
CLEAR , HARTSFIELD-JACKSON AIRPORT
04.2023 - Current
- Resolving traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
- Consistently demonstrating adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols.
Receptionist
Rick Hendrick CDJR
04.2022 - 08.2023
- The Front Desk Receptionist manages customer's visits and assists with administrative tasks as requested by other department managers in the building
- Greet all incoming clients and visitors with a warm and friendly welcome and manage check-in process for appointments
- Address and resolve customer questions and issues
- Completing nightly database logs.
Receptionist
Executive Park Dentistry
08.2020 - 04.2022
- Greet all incoming clients, youth, and visitors with a warm and friendly welcome and manage check-in process for appointments
- Answer and direct all calls in a professional, friendly manner and take complete and accurate messages with the current date and time also delivering messages to the appropriate party as soon as possible
- Complete and/or update client information in membership database.
Education
Bachelors - Criminal Justice
Georgia State University
12.2024
Atlanta Career Institute
06.2024
Skills
- Empathy
- Problem solving
- Leadership
- Integrity
- Assertiveness
- Computer technology
- Customer service
- Understanding Customer Needs
- Relationship Building
- Office equipment proficiency
- Microsoft Outlook
- Sales and Upselling
- Computer Skills
- Team Development
- Medical terminology knowledge
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Rep
CLEAR , HARTSFIELD-JACKSON AIRPORT
04.2023 - Current
Receptionist
Rick Hendrick CDJR
04.2022 - 08.2023
Receptionist
Executive Park Dentistry
08.2020 - 04.2022
Bachelors - Criminal Justice
Georgia State University
Atlanta Career Institute
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