Lakisha Sneed- Levels
Dallas,TX
Summary
Dedicated individual seeking a Phlebotomist role, trained in venipuncture and specimen collection. Ensuring high standards of patient care and safety. Eager to apply acquired skills in a professional healthcare setting, with 0 years of formal experience. Highly motivated and detail-oriented insurance adjuster with certifications. I would like to obtain a position were my skill and experience will utilized .Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Radial Logistics
Dallas
08.2023 - 12.2023
- As a Customer Service Representative at Radial Logistics, I efficiently handled a high volume of customer inquiries via phone, email, and live chat, providing timely and accurate information on logistics services, shipment tracking, and issue resolution
- I demonstrated a deep understanding of the company's logistics solutions, fostering customer relationships by offering personalized advice and support
- I effectively coordinated with the operations and warehouse teams to ensure the prompt and successful delivery of services, contributing to a consistent improvement in customer satisfaction scores
- My role also involved maintaining detailed records of customer interactions, processing orders and service requests, and proactively identifying opportunities to optimize the customer experience
- Through adept problem-solving and communication skills, I served as a vital link between Radial Logistics and its clientele, ensuring a seamless flow of information and a positive brand image.
Administrative Assistant
Dallas County Elections Dept
Dallas
09.2022 - 05.2023
- As an Administrative Assistant at Dallas County Elections Department, I maintained a comprehensive administrative support framework for a fast-paced office environment
- I adeptly managed a broad range of office duties including the coordination of scheduling, and correspondence with both internal and external stakeholders to ensure smooth electoral processes
- My role involved meticulous record-keeping and the preparation of reports that contributed to the integrity of election operations
- I facilitated effective communication channels among departmental staff and played a pivotal role in organizing training sessions for election personnel, thereby upholding the department's commitment to excellence in public service
- Additionally, I was entrusted with the responsibility of handling sensitive information with discretion while also ensuring compliance with relevant laws and regulations
- My contributions were instrumental in optimizing workflow efficiency and supporting the democratic process within Dallas County.
Customer Care Service Representative
MMC Group
Irving
02.2020 - 08.2021
- As a Customer Care Service Representative at MMC Group, I was entrusted with the critical role of serving as the first point of contact for customer inquiries and concerns, ensuring a seamless and positive experience for all clients
- My responsibilities included handling a high volume of inbound calls with a focus on resolving issues promptly while maintaining the highest level of service quality
- I adeptly navigated the company's customer relationship management system to update client records and process transactions
- I also collaborated with various departments to address customer needs, provided detailed product and service information, and followed up on customer interactions to ensure complete satisfaction
- My commitment to excellence was reflected in consistently meeting and exceeding performance metrics and contributing to the overall success of the customer service team at MMC Group.
Customer Care Service Representative
City Of Dallas Sanitation
Dallas
06.2018 - 01.2020
- As a Customer Care Service Representative at the City of Dallas Sanitation, I served as a vital point of contact for city residents, adeptly handling inquiries and complaints regarding waste management services
- I meticulously recorded and processed service requests, coordinated with sanitation teams to ensure timely resolution of issues, and provided informative responses to public concerns about recycling programs and environmental initiatives
- My role required the maintenance of accurate customer records and the ability to communicate effectively with diverse populations
- I consistently demonstrated a commitment to enhancing community satisfaction through exceptional service and support.
Education
High School Diploma, Basic -
Barbara Manns
05.1994
Skills
- Venipuncture
- Empathy
- Specimen Collection
- Attention to Detail
- Communication Skills
- Patient Comfort and Care
- Customer Service
- Claims
- Quality assurance
- Handle Multiple Projects
- BLS Certified
- Time Management
- Customer Relations
- Data Entry
- Quality Assurance
Certification
- All lines Adjuster, Texas Department Of Insurance, 2023
- Phlebotomy Technicn, National Health Career Association, 2023
Timeline
Customer Service Rep
Radial Logistics
08.2023 - 12.2023
Administrative Assistant
Dallas County Elections Dept
09.2022 - 05.2023
Customer Care Service Representative
MMC Group
02.2020 - 08.2021
Customer Care Service Representative
City Of Dallas Sanitation
06.2018 - 01.2020
High School Diploma, Basic -
Barbara Manns