JIMENA CUEVAS
HOMESTEAD,FL
Summary
Certified Phlebotomy Technician and Certified Nursing assistant (soon to be ) with prior hands on experience in venipuncture, specimen collection, and patient care. Dedicated to accuracy, safety, and compassionate service in clinical settings. I would like to take my career and education far to the maximum while doing outstanding performance for my employer. I would be a great asset to whichever company i work for as i always put 100 % of myself into my job
Overview
3
3
years of professional experience
Work History
Customer Service Rep
Alorica
Cutler, FL
01.2024 - 01.2025
- Handle customer Inquiries, Input case data regarding inquiries. Escalating or handling cases to company procedure and policy. Providing Active listening to customers and attending to their needs and concerns. Problem solving for customers regarding their IT concerns.
Phlebotomy Extern
Miami Hematology
Homestead, FL
01.2023 - 01.2023
- Greet and Identify Patients, Take Vital signs, Put on proper PPE, Perform venipuncture, Collect and label specimens, Package specimens for delivery.
Sales Associate
Guess Factory
Florida City, FL
01.2022 - 01.2023
- Responsibilities include: Restocking shelves, Operate cash register, Maintain store up to standards, Promote Items, Register Customers to loyalty program. One of the top registers when it came to accuracy and highest percentages and numbers in enrolling customers to the loyalty program.
Education
License - Nursing Assistant
Baptist Health CP Prep Program
Miami, FL03-2026
High School Diploma -
South Dade Senior High
Homestead06-2022
Certificate - Phlebotomy
South Dade Technical College
Homestead04-2023
Skills
- Communications skills
- Venipuncture skills
- BLS skills
- Math skills
- Organizational skills
- Quick thinking
- Safety and Hygiene
- Personal care
- Data input Skills
- Empathy, Active Listening, Patience, Positivity
- De-escalation techniques
- Teamwork and collaboration
Timeline
Customer Service Rep
Alorica
01.2024 - 01.2025
Phlebotomy Extern
Miami Hematology
01.2023 - 01.2023
Sales Associate
Guess Factory
01.2022 - 01.2023
License - Nursing Assistant
Baptist Health CP Prep Program
High School Diploma -
South Dade Senior High
Certificate - Phlebotomy
South Dade Technical College