Omeka Aldridge
Orlando,FL
Summary
Seeking a permanent position as a Certified Nursing Assistant in a hospital, short-term or long-term care facility, or private home. I am a dedicated, self-motivated individual excelling in patient care and communication skills. Highly organized and motivated, I quickly adapt to new challenges while ensuring customer satisfaction. Proficient in clinical procedures and skilled in telephone protocols, I thrive in fast-paced environments and consistently contribute to team success; and a superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep
TTEC
08.2021 - 01.2023
- Work-from-home position prompted to take incoming & outbound calls for customers about their health insurance, prescriptions, doctors’ appointments, claims, appeals, and eligibility. Also helped customers updating records, adding dependents, and providing claim adjudication.
Dental Assistant
Main Street Dentistry & Orthodontics
08.2020 - 03.2021
- Processed dental x-rays; maintained patient records and lab equipment, sterilized instruments and gave postoperative and oral hygiene instructions. Provided chair-side assistance to pediatric dentist with routine cleaning and specialized procedures. Made patients feel as relaxed as possible in preparation for treatment.
Hostess
Grills at Lakeside
11.2017 - 03.2021
- Greeted and promptly seated customers in designated sections; managed reservations; and assisted wait staff. Assisted with opening and closing restaurant according to protocols. Also possess superior time management skills and the ability to quickly assess and resolve frontline issues that facilitate customer satisfaction.
Education
CNA Certificate - Nursing
Southern Technical Institute
06-2025
DA Certificate - Dental Hygiene
Concorde Career College
04.2020
High School Diploma -
El Rendentor
03.2016
Skills
- Computer skills
- Use of proper documentation
- Customer service
- Clinical procedures
- Patient care and communications
- Infection control and standard precautions
- X-rays
- Teeth cleaning, Oral hygiene
- Strong organizational skills
- Instrument sterilization
- Fluoride and sealant applications, tray setup
- Measuring and recording urinary
- Measuring height and weight
- Rehabilitation and Restorative care
Certification
- CNA STATE OF FLORIDA LICENSE – TESTING JULY 2025
- CNA CERTIFICATION – June 2025
- DA CERTIFICATE CONCORDE CAREER COLLEGE – DA
- EFDA CERTIFICATE – FLORIDA BOARD OF DENTISTRY
- DENTAL RADIOLOGY – FLORIDA BOARD DENTISTRY
- PRESIDENT’S LIST 6X 2019 – 2020
- HIPPA CERTIFIED; CPR CERTIFIED; EXPANDED FUNCTIONS
References
- Adam, GM Manager, (407) 291-8881, Grills at Lakeside
- Shawnda, Wagner, Manager, (407) 291-8881, Grills at Lakeside
- Betty, Sims, Retired Advertising Consultant, (321) 310-3003, Sims Advertising
Timeline
Customer Service Rep
TTEC
08.2021 - 01.2023
Dental Assistant
Main Street Dentistry & Orthodontics
08.2020 - 03.2021
Hostess
Grills at Lakeside
11.2017 - 03.2021
CNA Certificate - Nursing
Southern Technical Institute
DA Certificate - Dental Hygiene
Concorde Career College
High School Diploma -
El Rendentor