Eugene Yampierre
Orlando,FL
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pizza Hut
11.2021 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Health and Safety Regulations
- Food Preparation
- Allergy awareness
- Safe Food Handling
Timeline
Shift Manager
Pizza Hut
11.2021 - 09.2024
High School Diploma -
Osceola High School
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