Eugenia Allison
Tohatchi,NM
Summary
- Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Excellent guest services and wonderful people person.
Overview
30
30
years of professional experience
Work History
PBX
Fire Rock Casino
Church Rock, NM
10.2022 - Current
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Direct all phone calls coming in to the appropriate individuals.
- Kept a phone log of all phone calls coming in and going out..
- Monitored front areas so that questions could be promptly addressed.
- Greet and direct visitors to the appropriate office.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Director of Bingo Operations
Fire Rock Casino
Church Rock, NM
08.2010 - 03.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Bingo Manager
St. Mary's Catholic Church
Tohatchi, NM
05.1993 - 08.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented bingo games and schedule to achieve goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained bingo and food supply for bingo operations.
Director/ Co Owner
Little Angels Daycare
Tohatchi, NM
07.2008 - 07.2010
- Designed and constructed Daycare to address wide range of conditions for the Nursery, Toddlers, Pre-School and After school care issues.
- Maintained the food supply for the Breakfast, Lunch and snack for the children.
- Ensure the children are being cared for the best way possible and given great learning activities throughout the day.
- Maintained the safety of each individual in the Daycare.
Education
Certified Nursing Assistance - Certified Nursing Assistance
University of New Mexico
Gallup, NM05.1990
No Degree - Paraprofessional
Texas University
Tohatchi, NM01.1990
High School Diploma -
Tohatchi High School
Tohatchi, NM05.1984
Skills
- Manage & Operate Businesses
- Customer Satisfaction
- Relay Messages
- Exceptional Customer Service Skills
- Assist Callers
Timeline
PBX
Fire Rock Casino
10.2022 - Current
Director of Bingo Operations
Fire Rock Casino
08.2010 - 03.2021
Director/ Co Owner
Little Angels Daycare
07.2008 - 07.2010
Bingo Manager
St. Mary's Catholic Church
05.1993 - 08.2010
Certified Nursing Assistance - Certified Nursing Assistance
University of New Mexico
No Degree - Paraprofessional
Texas University
High School Diploma -
Tohatchi High School