Eugenia Cruz
Bellmore,NY
Summary
Bilingual healthcare with extensive experience in receptionist duties, patient care, medical billing, and customer service. Skilled in scheduling appointments, handling patient records, insurance verification, and providing compassionate support in fast-paced environments. Known for strong communication, organization, and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Home Health Aide
Home Family Care
Freeport, New York
2021 - Current
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Assisted patients with personal hygiene tasks and basic household chores to promote comfort and maintain daily living standards.
- Provided companionship and emotional support to enhance client well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented client care activities to ensure compliance with agency standards and support quality of care.
Customer Service Representative
Zarman Surgical Supply Inc.
Queens, New York
2017 - 2021
- Prepared and submitted claims to various insurance companies, facilitating prompt payment and customer satisfaction.
- Worked with insurance companies to secure prior authorization, ensuring timely processing for customers.
- Collaborated with team members to promptly resolve customer issues, enhancing overall service quality.
- Monitored and addressed issues related to incoming orders to ensure prompt resolution.
Retail Sales Associate
Sears - Part time
Queens, New York
2015 - 2016
- Handled price checks, merchandise transfers, and fitting room returns to maintain store organization and enhance customer experience.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and efficiency.
Receptionist
Dr. Hugo Ledesma
Queens, New York
2007 - 2013
- Managed phone calls and scheduled appointments, and maintained daily office calendars.
- Maintained patient records and ensured accuracy in documentation processes.
- Handled billing inquiries and processed payments, enhancing patient satisfaction and financial accuracy.
Medical Biller
Doshi Diagnostics
Queens, New York
1999 - 2002
- Processed medical claims with advanced billing software, ensuring accuracy and compliance.
- Reviewed patient records for accurate coding and documentation.
- Applied HIPPA privacy and security regulations.
- Performed general administrative duties: personal and business travel, scheduling meetings, responding to correspondences electronically and written, expenses.
Skills
- Bilingual in English and Spanish
- Customer service
- Data entry experience
- Effective communication
- Attention to detail
- Problem-solving skills
- Office administration
- Patient care
Timeline
Home Health Aide
Home Family Care
2021 - Current
Customer Service Representative
Zarman Surgical Supply Inc.
2017 - 2021
Retail Sales Associate
Sears - Part time
2015 - 2016
Receptionist
Dr. Hugo Ledesma
2007 - 2013
Medical Biller
Doshi Diagnostics
1999 - 2002