Eugenia Gomez
Miami
Summary
Dynamic and goal-oriented professional with a proven track record in sales and customer service at American Eagle Outfitters. Excels in upselling and conflict resolution, enhancing customer satisfaction and loyalty. Bilingual in English and Spanish, adept at fostering teamwork and collaboration. Consistently exceeds sales goals, leveraging a friendly and outgoing demeanor to achieve results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
American Eagle Outfiters
05.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers and helped with product questions, selections, and purchases.
Camp Counselor
La LLanada
06.2024 - 08.2024
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Developed and monitored budgets for recreational activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Collaborated with other recreation staff in developing new recreational activities.
Volunteer
Orphanage
06.2024 - 06.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Babysitter
Independent Employer
06.2021 - 08.2021
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications by following strict instructions from parents.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Education
No Degree - Nutricion/Architecture
IPrep Academy North
Miami, FL05-2025
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Cash handling
- Calm demeanor
- Multi-tasking strength
- Goal oriented
- Friendly and outgoing
- Exceeds sales goals
- Conflict resolution
- Teamwork and collaboration
- Bilingual [English, Spanish]
- Positive attitude
Music
Music is big part of my life and something im surrounded all the time..... I play 4 instruments (ukulele, piano,guitar, and the cello) and I sing. Music is a way that I use to calm down or meditate, and how I help my self focus during hard times. Music is a form of expression and feelings
Reading
Reading has become a very big impact in my life when it comes to creativity, new vocabulary, and imagination. Is a way of escaping reality for me and a way to help me focus and relax. I consider reading a way of learning and expression
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Camp Counselor
La LLanada
06.2024 - 08.2024
Volunteer
Orphanage
06.2024 - 06.2024
Sales Associate
American Eagle Outfiters
05.2023 - Current
Babysitter
Independent Employer
06.2021 - 08.2021
No Degree - Nutricion/Architecture
IPrep Academy North
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