Eugenia Hiltner
Northfield,NJ
Summary
Experienced insurance representative with several years of expertise in client relations and policy management. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Committed to embracing new challenges and contributing to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent/Counselor
Aon Corporation
Hammonton, NJ
10.2009 - 06.2025
- Identified potential areas of risk and provided appropriate advice to customers.
- Assisted clients in understanding insurance policies and coverage options.
- Reviewed existing policies and made recommendations for adjustments or enhancements.
- Provided training and mentoring support to junior staff members as needed.
- Responded promptly to customer inquiries regarding their accounts or coverage plans.
- Educated customers on the importance of having adequate coverage in place.
- Provided guidance on selecting the most suitable type of insurance for individual needs.
- Attended conferences, seminars, and workshops related to the field of insurance counseling.
- Aided Medicare patients with management of secondary insurance coverage.
- Verified patients' insurance benefits and coverage to determine case-by-case financial obligation prior to date of service.
- Offered patients information and assistance navigating insurance coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Some College (No Degree) - Psychology
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Atlantic City High School
Atlantic City, NJSkills
- Client education and coverage recommendations
- Medicare coordination
- Customer relationship management
- Compliance knowledge
- Effective communication
- Problem solving
- Team leadership
- Customer follow-up
- Professionalism and ethics
Certification
- Licensed in Health, Accident, Disability and Life Insurance
Additional Experience
- Ran full trainings on Open Enrollment and Perpetual Cases
- Team Lead on up to seven cases at one time
- Trained new agents
- Covered up to 21 perpetual case load
- Worked HR cases helping answer employee questions or getting them to where they needed to be
- Team Lead on audit cases for various companies
Timeline
Insurance Agent/Counselor
Aon Corporation
10.2009 - 06.2025
Some College (No Degree) - Psychology
Atlantic Cape Community College
High School Diploma -
Atlantic City High School
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