EUGENIA HINKLE-MACKLIN
LANCASTER,SC
Summary
Property management professional with a strong background in HUD compliance, recertification processing, and resident service across communities ranging from 80 to 384 units. Known for accurate 50059 paperwork, lease administration, rent collection, work-order follow-up, and monthly delinquency control that supports smooth operations.
Overview
23
23
years of professional experience
Work History
Evoke Living at Morris Field / Community Manager
SL Nusbaum Realty
04.2024 - Current
- Managed daily operations of a property with 132 units alongside the Manager.
- Responsible for completing lease forms and agreements, collecting rental deposits, ensuring the "model" apartment is ready for show.
- Maintain all resident and property files and play an active role in leasing vacant units and preparing monthly renewals.
- Collected monthly and delinquent rent while processing all related administrative forms and reports to ensure financial accuracy.
- Ensured all HUD forms 50059 were accurate with income information.
- Prepared recertification files for HUD residents.
- Coordinated with vendors for turnkey services, ensuring units are move-in ready through effective communication and oversight.
- Entered all residents' work orders into the system and performed follow-up calls to confirm completion.
- Closed out each month while maintaining a 10% delinquency rate.
Evoke Living at Arrowwood / Community Manager
SL Nusbaum Realty
07.2021 - 04.2024
- Managed daily operations of a property with 168 units alongside the Manager.
- Collected monthly and delinquent rent, processing all administrative forms and reports to maintain accurate financial records.
- Prepared and organized recertification files for HUD residents, ensuring compliance with regulations.
- Ensured all HUD forms 50059 were accurate with income information.
- Completed lease forms and agreements, collected rental deposits, and prepared the model apartment for show.
- Contact vendors to schedule turnkey service: paint, clean, carpet cleaning, and replacement, walk units to make sure that they are move-in ready.
- Perform daily property zone inspections, walk property and note any issues that need to be addressed by maintenance or management.
- Responsible for closing out each month with a 10% delinquency.
- Oversaw implementation of Key Program, ensuring efficient management of keys and access.
Evoke Living at Sugar creek / Community Manager
SL Nusbaum Realty
03.2019 - 04.2021
- Managed daily property management operations, ensuring optimal functionality and resident satisfaction.
- Responsible for completing lease forms and agreements, collecting rental deposits, ensuring the "model" apartment is ready for show.
- Maintain all resident and property files and play an active role in leasing vacant units and preparing monthly renewals.
- Facilitated collection of monthly and delinquent rent, processing administrative forms and reports to maintain financial accuracy.
- Perform daily property zone inspections, walk property and note any issues that need to be addressed by maintenance or management.
- Responsible for closing out each month with a 10% delinquency.
- Overseen key management program to ensure security and access control.
- Prepared recertification files for HUD residents.
- Ensured all HUD forms 50059 were accurate with income information.
The Village of Rosedale/ Community Manager
SL Nusbaum Realty
11.2016 - 03.2019
- Managed daily operations of a property with 106 units alongside the Manager.
- Responsible for closing out each month with a 0% delinquency.
- Managed collections of monthly and delinquent rent, processed all administrative forms and reports.
- Maintain all resident and property files and play an active role in leasing vacant units and preparing monthly renewals.
- Prepared recertification files for HUD residents.
- Ensured accuracy of all HUD form 50059 with up-to-date income information.
- Responsible for completing lease forms and agreements, collecting rental deposits, ensuring the "model" apartment is ready for show.
- Making sure all residents' work orders are entered into the system, performing follow-up calls to ensure that work has been completed to their satisfaction.
- Conducted daily property zone inspections, identified issues needing attention from maintenance or management.
- Contact vendors to schedule turnkey service: paint, clean, carpet cleaning, and replacement, walk units to make sure that they are move-in ready.
Loftin at Montcross Senior Apartment / Community Manager
SL Nusbaum Realty
01.2014 - 11.2016
- Managed daily operations of a property with 86 units alongside the manager.
- Completed lease forms and agreements, collected rental deposits, and prepared model apartment for showing to attract new residents.
- Collected monthly and delinquent rent while processing administrative forms and reports to ensure timely financial tracking.
- Prepared recertification files for HUD residents.
- Ensured accuracy of all HUD forms 50059 with income information.
- Entered residents' work orders into the system and followed up to confirm completion, enhancing resident satisfaction.
- Perform daily property zone inspections, walk property and note any issues that need to be addressed by maintenance or management.
- Closed out each month maintaining 0% delinquency.
- Oversaw the Key Program, coordinating access management for residents.
Southoak crossing Apartment Leasing/Assistant manager
SL Nusbaum Realty
04.2011 - 01.2014
- Co-managed daily operations of 192-unit property, ensuring smooth functionality and resident satisfaction.
- Responsible for completing lease forms and agreements, collecting rental deposits, ensuring the "model" apartment is ready for show.
- Collected monthly and delinquent rent while processing administrative forms and reports to maintain financial accuracy.
- Ensured all HUD forms 50059 accurately reflected income information.
- Making sure all residents' work orders are entered into the system, performing follow-up calls to ensure that work has been completed to their satisfaction.
- Contact vendors to schedule turnkey service: paint, clean, carpet cleaning, and replacement, walk units to make sure that they are move-in ready.
- Perform daily property zone inspections, walk property and note any issues that need to be addressed by maintenance or management.
- Closed out each month with a 5% delinquency rate.
- Managed FSS basic documentation related to income.
Assistant Manager
Sandlewood Apartments
02.2010 - 04.2011
- Managed daily operations of a property with 225 units alongside the Manager.
- Collected monthly and delinquent rent while processing administrative forms and reports to ensure timely revenue flow.
- Completed lease forms and agreements, collected rental deposits, and prepared the model apartment for showing.
- Entered residents' work orders into the system and followed up to confirm completion, enhancing resident satisfaction.
- Contact vendors to schedule turnkey service: paint, clean, carpet cleaning, and replacement, walk units to make sure that they are move-in ready.
- Reviewed monthly financial records to ensure accurate reporting and maintain a delinquency rate of 3%.
- Prepared recertification files for HUD residents.
- Ensured accuracy of all HUD forms 50059 with correct income information.
Assistant Manager
Arbor Trace Apartment
09.2007 - 02.2010
- Managed daily operations of a 384-unit property.
- Collected monthly rent and delinquent payments while processing all administrative forms and reports.
- Reviewed monthly accounts to ensure accurate financial closing, maintaining a 2% delinquency rate.
- Processed lease forms and agreements, collected rental deposits, and prepared model apartment for showings to enhance tenant interest.
- Ensured all eviction and Writ filing is done properly and in a timely manner.
- Coordinated with vendors for turnkey services: painting, cleaning, and carpet replacement, ensuring units are move-in ready.
- Knocked on doors, called delinquent rent payers to get rent collected and posted and deposited into bank.
Customer Service Manager/Back-office Accountant
BI/LO
03.2007 - 03.2010
- Managed front-end customer service operations in BI-LO grocery store
- Resolved customer complaints, returns, and pricing issues
- Supervised cashiers, courtesy clerks, and service desk associates
- Oversaw back-office accounting functions, ensuring accuracy and compliance.
- Supported Teal management in financial balancing tasks to maintain fiscal integrity.
Sears
06.2003 - 09.2007
- 06/03-06/04Customer ServiceAssistant Supervisor
- 06/04-05/03OfficeAssistant/Accounting
- 05/05-09/07OfficeManager
Education
Graduate -
SCOTLANHIGHSCHOOL
01-1988
Skills
- AMSI, Yardi Voyager, Word, Excel, PowerPoint, (HUD, Affordable Housing, Project Base Section 8), LIHTC, Section 8, EPO-Esite Software, Conventional, Marketing, Project Management, Customer Service, Retail Management, Quality Control, Tic credit, Fss basic on income, Key program, Hope Haven
Professional Skills
Rewards: Community Manager of the year 12/2015, 12/2020 Above and beyond 12/2021, Teamwork of the year: 12/2026, Excellent in files: 12/2013, 12/2014,12/2015 Community of the year:12/2015
Timeline
Evoke Living at Morris Field / Community Manager
SL Nusbaum Realty
04.2024 - Current
Evoke Living at Arrowwood / Community Manager
SL Nusbaum Realty
07.2021 - 04.2024
Evoke Living at Sugar creek / Community Manager
SL Nusbaum Realty
03.2019 - 04.2021
The Village of Rosedale/ Community Manager
SL Nusbaum Realty
11.2016 - 03.2019
Loftin at Montcross Senior Apartment / Community Manager
SL Nusbaum Realty
01.2014 - 11.2016
Southoak crossing Apartment Leasing/Assistant manager
SL Nusbaum Realty
04.2011 - 01.2014
Assistant Manager
Sandlewood Apartments
02.2010 - 04.2011
Assistant Manager
Arbor Trace Apartment
09.2007 - 02.2010
Customer Service Manager/Back-office Accountant
BI/LO
03.2007 - 03.2010
Sears
06.2003 - 09.2007
Graduate -
SCOTLANHIGHSCHOOL