KEANDRA RICO
Woodland,CA
Summary
Results-driven Affordable Housing Community Manager with 9+ years of experience managing LIHTC, HUD, and Section 8 communities. Expertise in regulatory compliance, property operations, leasing, recertifications, and financial management, with a proven record of increasing occupancy, reducing delinquency, stabilizing underperforming assets, and achieving successful compliance audits. Skilled in leading site teams, building strong resident and vendor relationships, coordinating maintenance and capital projects, and ensuring compliance with federal, state, and local housing regulations. Recognized for strong leadership, operational excellence, problem-solving, and the ability to improve property performance while maximizing resident satisfaction and asset value.
Overview
13
13
years of professional experience
Work History
Community Manager (HUD/LHITC)
Apartment Management Consultants
Fairfield
05.2021 - Current
- Managed the daily operations of a 56-unit HUD and LIHTC affordable housing community with limited oversight from the Director of Operations.
- Ensured compliance with HUD, LIHTC, CHFA, and company policies by maintaining accurate resident files and regulatory documentation.
- Processed move-ins, annual and interim recertifications, income verifications, Tenant Income Certifications (TICs), HUD-50059s, lease renewals, and compliance documentation.
- Managed rent collections, payment processing, delinquency follow-up, resident ledgers, and security deposits using AIM.
- Coordinated leasing activities, conducted apartment showings, processed applications, and maintained occupancy goals.
- Supervised maintenance operations, coordinated work orders, unit turns, preventive maintenance, vendor performance, and capital improvement projects.
- Conducted unit and property inspections using SnapInspect to ensure compliance with HUD standards, identify maintenance needs, and maintain property quality.
- Utilized Smartsheet to track compliance deadlines, inspections, maintenance projects, and operational tasks.
- Obtained contractor bids, reviewed invoices, and coordinated vendor services to ensure timely completion of maintenance and improvement projects.
- Assisted with budget preparation, monitored operating expenses, and prepared operational reports for the Director of Operations.
- Prepared resident communications, newsletters, and community activities while resolving resident concerns and responding to emergencies in a professional and timely manner.
- Collaborated with the Director of Operations, corporate leadership, vendors, and regulatory agencies to support successful property operations and regulatory compliance.
Community Manager
Sterling Asset
Vacaville, CA
09.2017 - 05.2021
- Managed the daily operations and full-cycle leasing of a 100-unit LIHTC affordable housing community.
- Oversaw prospect outreach, apartment tours, follow-up, application processing, move-ins, and lease renewals while maintaining occupancy goals.
- Processed annual recertifications, Tenant Income Certifications (TICs), income verifications, and resident file audits to ensure LIHTC compliance.
- Utilized RightSource to submit compliance files, resolve audit findings, complete corrections, and maintain approval deadlines.
- Managed rent collections, delinquency follow-up, payment processing, tenant ledgers, security deposits, and month-end financial reporting using Yardi.
- Coordinated maintenance operations, digital work orders, unit inspections, and apartment turns using HappyCo to ensure units were rent-ready and maintenance was properly documented.
- Supervised maintenance staff and vendors, monitored preventive maintenance schedules, and ensured property safety and compliance standards were met.
- Conducted market surveys and competitor analyses, implemented marketing and resident referral programs, and executed community outreach initiatives to increase traffic and occupancy.
- Inspected model apartments, market-ready units, and property grounds to maintain curb appeal and quality standards.
- Produced weekly and monthly operational, financial, and compliance reports for ownership and corporate leadership.
- Coordinated resident communications and community events while providing exceptional customer service and timely resolution of resident concerns.
- Ensured compliance with LIHTC regulations, Fair Housing requirements, and company policies throughout all leasing and property management activities.
HOA Manager
OMNI Community Ma
Roseville, CA
03.2014 - 09.2017
- Managed day-to-day operations of homeowners’ associations, serving as the primary liaison between Boards of Directors, homeowners, vendors, contractors, and service providers.
- Provided guidance to Board members regarding community operations, association policies, financial matters, maintenance priorities, and homeowner concerns.
- Partnered directly with HOA Boards of Directors, preparing meeting agendas, board packets, management reports, correspondence, and follow-up items.
- Attended and facilitated Board and community meetings, presenting operational updates, financial information, vendor recommendations, homeowner concerns, and outstanding projects.
- Managed association budgets, financial statements, invoices, accounts payable, delinquency monitoring, chargebacks, and expense tracking.
- Assisted with preparation and implementation of annual operating budgets and provided Boards with explanations of budget variances and financial performance.
- Coordinated RFPs and vendor bids, prepared bid comparisons, made recommendations to the Board, negotiated project scopes, and monitored vendors through completion.
- Conducted routine property, landscape, architectural, maintenance, violation, and work-order inspections, documenting deficiencies and coordinating corrective action.
- Managed homeowner rule and compliance matters, including violations, architectural requests, resident complaints, hearings, notices, and follow-up.
- Maintained association records and ensured documentation was organized in accordance with governing documents, company procedures, and applicable California HOA requirements.
- Coordinated with association counsel and other professionals regarding compliance, collections, homeowner disputes, contracts, and other association matters as necessary.
- Oversaw association insurance, contracts, preventative maintenance, capital projects, and vendor performance.
- Managed homeowner communications and served as the primary point of contact for escalated concerns while maintaining professional relationships with residents and Board members.
- Maintained multiple competing deadlines and projects while ensuring Board directives and community priorities were completed timely.
Education
Associate of Science - Real Estate
Solano Community College
Fairfield, California, CA05.2024
High School Diploma -
Ceres High School
Ceres, CA06.2010
Skills
- Core Competencies Affordable Housing Property Management (LIHTC, HUD, Section 8, PBV, VASH)
- HUD-50059s, Tenant Income Certifications (TICs), Annual & Interim Recertifications
- EIV, Income Verifications, Resident File Audits & Regulatory Compliance
- Management & Occupancy Reviews (MORs) & Physical Standards Reviews (PSRs)
- Leasing, Occupancy, Resident Retention & Lease Enforcement
- Rent Collection, Delinquency Management, AR/AP & Budget Administration
Vendor & Contractor Management, Capital Improvements & Preventive Maintenance - Staff Leadership, Resident Relations & Community Engagement
Property Inspections, Unit Turns & Daily Operations Oversight - Yardi Voyager, RentCafe, RightSource, HappyCo, Salesforce
- Microsoft Office Suite (Excel, Word, Outlook)
- Fair Housing Certified
Accomplishments
Awards & Recognition
- Leasing Superstar – Recognized for outstanding leasing performance, customer service, and occupancy achievement.
- Manager of the Month – Awarded for exceptional leadership, operational excellence, and overall property performance.
Timeline
Community Manager (HUD/LHITC)
Apartment Management Consultants
05.2021 - Current
Community Manager
Sterling Asset
09.2017 - 05.2021
HOA Manager
OMNI Community Ma
03.2014 - 09.2017
High School Diploma -
Ceres High School
Associate of Science - Real Estate
Solano Community College