Lorena Toscano
Aurora,CO
Summary
Results-driven Community Manager with over 20 years of experience leading Multifamily Affordable, Senior, Conventional, and Tax Credit housing communities. Extensive expertise in HUD, Section 8, Section 42 (LIHTC), and Double Subsidy programs, ensuring regulatory compliance while maximizing occupancy, resident retention, and financial performance. Highly skilled in affordable housing compliance, leasing, recertifications, income certifications, EIV, compliance audits, budgeting, rent collections, marketing, team leadership, vendor management, and resident relations. Proven success in increasing occupancy, reducing delinquency, improving NOI, and leading high-performing teams through strategic planning and exceptional customer service. Bilingual in English and Spanish with a strong commitment to operational excellence, compliance, and resident satisfaction.
Overview
1
1
Language
20
20
years of professional experience
Work History
Community Manager
Carriage Green Apartments
Aurora, CO
01.2026 - Current
- Oversee daily operations of a 174-unit conventional apartment community while maintaining occupancy, resident satisfaction, and overall asset performance.
- Reduce delinquency through consistent collection efforts, resident communication, payment follow-up, and lease enforcement.
- Implement and execute leasing and marketing strategies to increase occupancy and traffic conversion.
- Manage rent collections, resident accounts, renewals, move-ins, move-outs, and overall resident relations.
- Ensure property curb appeal, community standards, and ongoing upkeep of the property are maintained at all times.
- Utilize multiple property management and operational platforms including EliseAI, RentCafe, P2P, Reba Rent, Concur Solutions, Birdeye, Updater, Reputation.com, Apartment IQ, and Realync.
Community Manager
Related Management
Boulder, CO
11.2023 - 10.2025
- Managed daily operations of a 150-unit Double Subsidy apartment community, overseeing leasing, renewals, and resident relations.
- Reduced delinquency through consistent collections efforts, payment follow-up, and lease enforcement.
- Implemented leasing and marketing strategies to increase traffic conversion and occupancy.
- Managed accounts payable/receivable, monthly variance reporting, and annual budgeting.
- Resolved resident concerns and disputes promptly, transparently, and professionally.
Property Manager
Shadybrook Senior Apartments
Wichita, KS
12.2022 - 10.2023
- Managed an 89-unit Section 8 senior housing community.
- Dropped delinquency in 3 months resulting in an increase of rental income.
- Tracked Housing Choice Vouchers for residents each month.
- Conducted monthly recertifications, annual MOR, and ensured compliance.
- Maintained on-call availability 7 days a week.
- Collected rent and ensured timely payment of invoices.
- Executed contracts with vendors and service providers.
Property Manager
Cameron Apartments
Las Vegas, NV
12.2020 - 06.2022
- Sourced and selected contractors to perform necessary maintenance or repairs.
- Performed monthly financial reports.
- Primarily responsible for resident rents, deposits, fees, and file management.
- Led a team of 7 serving 317 conventional apartment homes; reported to Owners, Senior Manager, and Regional Manager.
- Minimized budget expenses and increased NOI.
- Increased physical occupancy to 95% and financial occupancy to 97%.
Senior Property Manager
Silva Markham Partners
Denver, CO
11.2016 - 12.2020
- Managed a portfolio of Tax Credit (LIHTC) properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Verified that all customer complaints were handled promptly and appropriately.
- Increased occupancy from 92% to 100% in less than 60 days, maintaining it for over three years.
- Managed accounts payable/receivables, monthly variance/accounting, yearly budgeting, and weekly reports.
- Oversaw the following properties: Canterbury East, Canterbury South, Fox Street, Lara Lee, Presidential Arms, Regal.
Property Manager
Casa Sorrentos
Las Vegas, NV
09.2015 - 06.2016
- Managed a 233-unit affordable Section 42 apartment community.
- Modified a comprehensive financial reporting package to reflect growing organizational complexity.
- Communicated effectively with owners, residents, and on-site associates.
- Trained and motivated leasing staff.
- Communicated with clients to understand their property needs and preferences.
- Coordinated appointments to show marketed properties.
Property Manager
Nevada HAND Property Management
Las Vegas, NV
12.2014 - 08.2015
- Managed community of nearly 200 apartment homes.
- Trained, coached, and mentored staff to ensure smooth adoption of new programs.
- Coordinated with janitorial and engineering staff on maintenance inquiries.
Property Manager
PacifiCap Properties
Las Vegas, NV
11.2009 - 11.2014
- Managed Bonanza Gardens, a 174-unit Tax Credit (Section 42) apartment community.
- Utilized OneSite Software to manage leasing and resident data.
- Stabilized and promoted crime-free housing in 5-6 months.
- Assisted in bringing aged property up to standard.
- Increased occupancy by improving resident retention and referrals.
- Ensured curb appeal was up to standard and all common areas/model units were clean and presentable.
Leasing Agent / Assistant Manager
Horizon Management
Mesquite, NV
06.2006 - 08.2009
- Supported leasing operations for a 179-unit Tax Credit (LIHTC) Section 42 apartment community.
- Showed properties to potential residents at open houses and by appointment.
- Generated listings for rental properties through cold calls and referrals.
- Maintained connections with clients to encourage repeat business and referrals.
- Accompanied renters to home inspections and appraisals.
Education
High School Diploma - undefined
Indio High School
Indio, CASkills
- Achieved compliance with affordable housing regulations, ensuring adherence to HUD Section 8 and Section 42 (LIHTC) double subsidy standards
- Enhanced property management efficiency through the effective use of software tools such as OneSite, RentCafe, EliseAI, P2P, Reba, and Rent
- Optimized financial operations, improving budgeting accuracy and maximizing NOI through diligent management of accounts payable/receivable and rent collections
LANGUAGES
Spanish — Native or Bilingual
Timeline
Community Manager
Carriage Green Apartments
01.2026 - Current
Community Manager
Related Management
11.2023 - 10.2025
Property Manager
Shadybrook Senior Apartments
12.2022 - 10.2023
Property Manager
Cameron Apartments
12.2020 - 06.2022
Senior Property Manager
Silva Markham Partners
11.2016 - 12.2020
Property Manager
Casa Sorrentos
09.2015 - 06.2016
Property Manager
Nevada HAND Property Management
12.2014 - 08.2015
Property Manager
PacifiCap Properties
11.2009 - 11.2014
Leasing Agent / Assistant Manager
Horizon Management
06.2006 - 08.2009
High School Diploma - undefined
Indio High School