Eugenia Jones-White
Monroe
Summary
Dedicated higher education professional with over 22 years of combined experience in policy management and investigation, global and multicultural engagement, and leadership. Skilled in policy compliance, cultural competency, conflict resolution, and program development, with a proven track record of fostering inclusive, equitable campus environments. Adept at leading cross-functional teams, conducting investigations, facilitating trainings, and building partnerships to enhance student success and institutional reputation. Seeking to leverage expertise in diversity initiatives, and strategic program management to contribute to a forward-thinking higher education administration team.
Overview
29
29
years of professional experience
Work History
Director, Global and Multicultural Affairs
University of Louisiana Monroe
Monroe, Louisiana
05.2021 - Current
- Develop and lead educational programming to promote a safe, inclusive, and respectful campus climate; present trainings and workshops addressing equity, harassment prevention, and cultural awareness.
- Prepare reports and provide data analysis for university administration and state/federal agencies to ensure compliance with regulatory requirements.
- Recruit, train, and supervise staff, graduate assistants, and student employees, ensuring adherence to university policies and protocols.
- Consult with faculty and student services to develop professional development programs enhancing awareness of harassment, discrimination, and equity-related issues.
- Manage departmental budgets in support of programming and compliance initiatives.
- Worked with The Office of Student Advocacy and Accountability regarding student conduct matters.
- Collaborate with senior leadership to design and implement a strategic plan advancing multicultural initiatives.
Advisor
International Advisor/SEVIS Officer
Monroe, Louisiana
04.2020 - 03.2021
- Advised diverse student populations on policies and compliance matters, ensuring alignment with federal, state, and institutional regulations.
- Educated students on rights, responsibilities, and procedures related to campus policies, serving as a point of contact for sensitive concerns.
- Collaborated with departments across campus to provide holistic support while maintaining compliance with the federal guidelines of the Department of Homeland Security.
- Maintained accurate case records, reporting, and file management consistent with federal compliance standards.
- Facilitated orientations, workshops, and specialized training sessions to support student adjustment, equity awareness, and compliance education.
- Supervised student workers, managing schedules, performance plans, and adherence to professional standards.
Safe Place/Outreach Coordinator
Christopher Youth Center
Monroe, Louisiana
07.2018 - 03.2020
- Designed and coordinated outreach initiatives to raise awareness about safety, equity, and prevention of harassment, violence, and discrimination.
- Supported compliance and accountability by developing community education campaigns that emphasized safe environments and reporting responsibilities.
- Cultivated collaborative partnerships with local agencies and stakeholders to expand prevention and support services, aligning with Title IX’s emphasis on community response.
- Tracked outreach outcomes, prepared accurate reports, and contributed to annual planning for prevention and equity initiatives.
- Coordinated special events and awareness campaigns, promoting prevention strategies and survivor support resources.
Career Coach
Louisiana Delta Community College (Ouachita Parish High School)
Monroe, Louisiana
10.2014 - 06.2018
- Work primarily with high school & continuing education students to provide career coaching services to individuals needing assistance with choosing a career pathway & developing a career plan.
- Assist students with applying for dual enrollment and/or applying to enter post-secondary institutions.
- Conduct one-on-one career coaching services with students; conduct group coaching sessions with high school & continuing education students.
- Conducted in-class training in development of resumes, cover letters, thank you letters, interviewing skills, and salary negotiations.
- Plan and coordinate Career Fairs and Expos, company campus visits, and career development workshops.
- Responsible for all aspects of placement statistics, reports, and verifications of employment for high school & continuing education students.
- Assist Admissions department with recruitment efforts and Academic department with retention efforts.
Linen Services Supervisor
Franciscan Missionaries Our Lady Health System: Saint Francis Medical Center
Monroe, Louisiana
07.2012 - 10.2014
- Ensure timely delivery of hospital linen, pick up soiled linens and checks the condition of linens for worn spots or tears.
- Maintain production records by logging weights, time, type, and amount of linen processed.
- Create and manage weekly work schedule and work assignments of more than ten (10) employees.
- Provide internal customer service for medical staff, patients, and families, by responding to request for special linen orders.
- Supervise the transportation of linen to and from areas within the medical center and other contracted facilities.
- Write and deliver employee corrective action reports with upper management assistance, enter linen usage data for monthly financial reports and participate in staffing of department.
Campaign Associate
United Way of Northeast Louisiana
Monroe, Louisiana
09.2011 - 12.2011
- Provided guidance and support to company's Employee Campaign Managers.
- Assisted the committee members in the planning and implementation of the workplace campaigns.
- Facilitated employee campaign meetings including presentation of United Way message to groups of various sizes ranging from 5 to 500 people.
- Managed a portfolio of 30 campaign accounts by conducting follow ups, addressing concerns and finalization of reports and envelopes.
Supervisor
JP Morgan Chase Home Finance
Monroe, Louisiana
10.2005 - 10.2010
- Planned, developed procedures, coordinated training and system access for company acquisitions of Washington Mutual and EMC mortgages companies.
- Planned, tested, and implemented electronic reporting for application enhancement testing.
- Planned and facilitated the relocation project of approximately one million credit files. Planned and regularly reconciled a budget of 300K.
- Handled exceptions issues, resolved customer complaints, coordinated, and managed departmental projects.
Claims Specialist
State Farm Mutual Insurance Companies
Louisiana, Texas and Florida
08.1997 - 10.2005
- Ensured timely response to customers during catastrophic situation throughout the United States.
- Mastered several computer software programs relevant to claims handling environment.
- Serviced contractual agreement for proper structural settlement for multi-line; casualty and specialize units.
- Executed company contract procedures as a fire and casualty underwriter.
- Facilitated Customer Service Series classes through the Education and Leadership Department.
Education
Doctor of Education - Adult Learning and Development
Northwestern State University
05-2026
Master of Public Administration - undefined
University of Louisiana at Monroe
05-2021
Bachelor of Arts - Mass Communications
Grambling State University
05-1997
Skills
- Cultural Competence and Diversity Awareness
- Conflict Resolution and Mediation
- Policy Interpretation and Compliance
- Investigative and Analytical Skills
- Crisis Management
- Education and Training Development
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Team management
- Strategies and goals
Affiliations
- NAFSA: Association of International Educators
- NAFSA Region III Board – Louisiana State Liaison
- Phi Kappa Phi Honor Society
- Children’s Coalition for Northeast Louisiana Board
- Northeast Louisiana Sickle Cell Foundation Advisory Board
Timeline
Director, Global and Multicultural Affairs
University of Louisiana Monroe
05.2021 - Current
Advisor
International Advisor/SEVIS Officer
04.2020 - 03.2021
Safe Place/Outreach Coordinator
Christopher Youth Center
07.2018 - 03.2020
Career Coach
Louisiana Delta Community College (Ouachita Parish High School)
10.2014 - 06.2018
Linen Services Supervisor
Franciscan Missionaries Our Lady Health System: Saint Francis Medical Center
07.2012 - 10.2014
Campaign Associate
United Way of Northeast Louisiana
09.2011 - 12.2011
Supervisor
JP Morgan Chase Home Finance
10.2005 - 10.2010
Claims Specialist
State Farm Mutual Insurance Companies
08.1997 - 10.2005
Master of Public Administration - undefined
University of Louisiana at Monroe
Bachelor of Arts - Mass Communications
Grambling State University
Doctor of Education - Adult Learning and Development
Northwestern State University