Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Eugenia Lange

Parma,Michigan

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Store Manager

Dollar Tree Inc.
10.2017 - 02.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Sales Associate

University Of Michigan Biomedical Store
04.2017 - 09.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Responsible for taking and preparing Biomedical substance orders for the University Staff.

Store Manager

Dollar General Store
08.2007 - 02.2017
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

High School Diploma -

Chadsey High School
Detroit, MI
05.1987

Skills

  • Hourly shift management
  • Customer Service Management
  • Employee Training
  • Team Development
  • Loss Prevention
  • Supply Ordering
  • Payroll Management
  • Shift Scheduling
  • Store Merchandising
  • Talent Recruitment
  • Project Management

Additional Information

I also have experience in the In Home Care profession , I helped eldery idividuals at their homes .

It was not a Hospice situation but one of the Gentlemen was suffering with cancer.

Timeline

Store Manager

Dollar Tree Inc.
10.2017 - 02.2024

Sales Associate

University Of Michigan Biomedical Store
04.2017 - 09.2017

Store Manager

Dollar General Store
08.2007 - 02.2017

High School Diploma -

Chadsey High School

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Eugenia Lange