Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Barista
Eugenia Moten

Eugenia Moten

Cary,NC

Summary

I'm a dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. I know I have a strong work ethic, and effective communication skills. I'm eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Fort Bragg, NC
12.2023 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Supported highest standards of conduct and service to support company reputation.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Team Member

Chick-fil-A
Sanford, NC
09.2023 - 11.2023
  • Resolved customer issues promptly in a professional manner.
  • Collaborated with team members to achieve daily goals.
  • Operated cash registers to process payments from customers.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Emphasized fast, friendly customer service.
  • Greeted customers and provided customer service assistance.
  • Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
  • Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.

Sales Associate

Petco Animal Supplies Stores Inc.
Sanford, NC
04.2023 - 06.2023
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Crew Member

Qdoba Eats
Fort Bragg, NC
04.2022 - 03.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Scrubbed and polished counters to remove debris and food.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stocked shelves and cases with new or transferred items.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Upheld high standards of productivity and quality in operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Pool Attendant

YMCA
Cameron, NC
07.2021 - 09.2021
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Performed routine cleaning and maintenance tasks to ensure pool area cleanliness.
  • Inspected equipment regularly to ensure proper functioning.
  • Monitored activities within the pool area to identify potential hazards or issues.
  • Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
  • Maintained records of chemical levels in the pool according to health standards.
  • Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
  • Provided assistance and guidance to guests regarding pool facility use.

Restaurant Hostess

MareSol
LaGrange, GA
08.2018 - 06.2019
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Accommodated guests with children to promote a comfortable dining experience.
  • Assigned patrons to suitable tables according to server rotation.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took reservations from patrons by phone or online.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Education

High School Diploma -

LaGrange Highschool
06-2019

Skills

  • Up-selling
  • Time management
  • Menu design
  • Basic math
  • Tea expertise
  • Cooking
  • Exceptional customer service
  • Adaptive and creative
  • Team leadership
  • Speedy and efficient
  • Team collaboration
  • Workflow management
  • Safe food handling
  • Professional demeanor
  • Attention to detail
  • Graphic design
  • Drink customization
  • Latte art
  • Coffee expertise
  • Espresso machine operation
  • Cash handling
  • Positive and professional
  • Active listener
  • Friendly and outgoing
  • Problem-solving
  • Team player
  • Front counter maintenance
  • Hospitality and accommodation
  • Decision-making
  • Physical stamina
  • Sandwich preparation
  • Inventory management
  • Solid problem solver
  • POS system operation

Affiliations

  • I travel daily. It is important for me to have a well rounded work-life balance.
  • I love mental stimulation. Like puzzles, strategy games and problem solving. Once I get into my flow state, I'm unstoppable.
  • Nature is our mother. To put it bluntly. When I'm not working or tired, I'm outside enjoying what she has to offer. Always.

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Barista

Starbucks
12.2023 - Current

Team Member

Chick-fil-A
09.2023 - 11.2023

Sales Associate

Petco Animal Supplies Stores Inc.
04.2023 - 06.2023

Crew Member

Qdoba Eats
04.2022 - 03.2023

Pool Attendant

YMCA
07.2021 - 09.2021

Restaurant Hostess

MareSol
08.2018 - 06.2019

High School Diploma -

LaGrange Highschool

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Eugenia Moten