Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eugenia R Quiles

Orlando

Summary

Dynamic and customer-focused professional with extensive experience in the restaurant and casino industries, bringing a proven track record of delivering exceptional guest experiences in fast-paced, high-pressure environments. Skilled in team leadership, conflict resolution, operations management, and building strong client relationships. Known for adaptability, quick learning, and a solutions-oriented approach, with the ability to thrive in diverse industries. Currently seeking to leverage transferable skills—such as communication, problem-solving, and organizational expertise—into a new career path that offers opportunities for growth and innovation.

Overview

16
16
years of professional experience

Work History

Server

Longhorn Steakhouse
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.


Bartender

Red Lobster
09.2021 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.


FOH Manager

Relax Grill
02.2018 - 03.2022
  • Effectively coordinated daily operations, directed staff, and oversaw finances and inventories.
  • Handled customer complaints in a timely and professional manner.
  • Created staff schedules and encouraged high levels of performance.

Dealer

Embassy Suites & Casino
04.2015 - 01.2018
  • Conduct gambling games, following all rules and regulations.
  • Deals cards to house hands, and compare with players to determine winner (black jack)
  • Pay out winnings or collect losing bets as established by the rules and procedures of a specific game.

Bartender

Romantico Bar & Restaurant
05.2009 - 11.2015
  • Became well acquainted with countless drink recipes and mixing techniques.
  • Greeted guests with a friendly and helpful attitude at all times.
  • Handled difficult and inappropriate customers with grace and professionalism.

Education

AA -

Institute of Bank and Commercial
Bayamon, PR
05.2009

Skills

  • Leadership
  • Problem Solving
  • Exceptional customer service
  • Strong work ethic

Languages

Spanish
Native or Bilingual

Timeline

Server

Longhorn Steakhouse
10.2024 - Current

Bartender

Red Lobster
09.2021 - 01.2024

FOH Manager

Relax Grill
02.2018 - 03.2022

Dealer

Embassy Suites & Casino
04.2015 - 01.2018

Bartender

Romantico Bar & Restaurant
05.2009 - 11.2015

AA -

Institute of Bank and Commercial

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