Eugenia Wilkins
Inverness
Summary
Detail-oriented professional seeking a position within an organization that prioritizes adaptability and effective project coordination. Proven expertise as a Case Manager, specializing in career planning and vocational skill development, with a strong understanding of available program resources and current market conditions. Exceptional organizational skills and the ability to multitask, combined with excellent planning and problem-solving capabilities. Committed to aligning project outcomes with the organization's vision while managing large volumes of information with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Vocational Rehabilitation Counselor
Division of Vocational Rehabilitation Florida Department of Education
Inverness, FL
02.2025 - Current
- Assesses the participant’s abilities, interests, experiences, skills, health, and education
- Develops vocational rehabilitation plans for clients, and, if necessary, consults with doctors, therapists, or other healthcare workers
- Refers clients to services, such as medical care or career training, employers and community members understand the needs and abilities of people with disabilities, as well as related laws and resources
- Assists participants to develop their skills and use their strengths to adjust to functional or other limitations
- Locate resources, such as wheelchairs or computer programs, that help clients live and work more independently
- Maintain client records and monitor clients’ progress, adjusting the rehabilitation plan as necessary, case management of approximately 115 cases
- Advocate for the rights of people with disabilities to live in a community and work in the job of their choice
Maintenance
City of Inverness Parks and Recreation
Inverness, FL
04.2022 - 02.2025
- Custodial and Grounds Maintenance
Customer Service Associate
Lowe’s
Inverness, FL
10.2017 - 03.2021
- Worked in both Flooring and Outside Lawn and Garden departments
- Operated the narrow reach lift, forklift, electric jacks, and pallet jacks
- Worked with associates and customers in daily resolution processes
Administrator
Florida Army National Guard
Orlando, FL
07.2011 - 07.2019
- International experience 06/30/2015 to 06/30/2016
- Works well in a fast-paced environment requiring the ability to be flexible in addressing the needs of the organization into useful production development
- Maintained confidential information
- Served as liaison among multiple international departments, foreign official
- Mentored, trained and counseled junior enlisted personnel effectively.
- Managed several data systems in secured environment.
Quality Assurance Administrator
Federal Express
Ocala, FL
10.2016 - 10.2017
- Maintained package quota, performed administrative tasks, fast-paced, and physically tasking
Package Handler
Federal Express
Ocala, FL
04.2015 - 07.2015
Research Analyst
FCi Federal
Winchester, VA
06.2012 - 01.2015
- Received, reviewed, and analyzed incoming name check requests from various agencies such as Department of Homeland Security (DHS) and Department of Justice (DOJ)
- Planned and organized work; maintain accurate records; prepared reports
- Data-mined, analyzed and interpreted files of an investigation
Research Lab Manager
Research Foundation City University of New York
Manhattan, NY
07.2010 - 06.2011
- Supervised a team of up to six members
- Established project timelines; created and managed large databases
- Prepared and presented successful proposal for poster presentation dedicated to canonical correlation analysis for National Latino/a Psychological Association
- Proctored research meetings, created, and updated reports, coordinated, and trained team members on methodological and procedural aspects of four additional lab projects
Job Coach and Outreach Specialist
Center for Employment Opportunities
Manhattan, NY
05.2008 - 11.2009
- Worked directly with over 600 recently released parolees and probationers facilitating their reentry into the workforce
- Exceeded organizational performance goals
- Managed 70+ client cases per month
- Assisted clients in scheduling appointments with program case managers, outreach, and intake duties
- Prepared reports; coordinated & recorded parole visits and an open house event
- Participated in outreach and networking activities in the community, as needed
- Promoted the success and reputation of the organization
Education
MA - Forensic Psychology
John Jay College of Criminal Justice CUNY
Manhattan, NY06-2011
BA - Forensic Psychology
John Jay College of Criminal Justice CUNY
Manhattan, NY02-2006
Skills
- Proficient in Microsoft Office
- Ability to prioritize and work in a fast-paced environment
- Over eight years of analysis experience; 2 ½ years of Information Management; and one year of Supervisory/Management experience
- Conflict resolution management, using active listening skills to assess situations and applying effective problem resolution skills in a tactful and diplomatic manner
- Work independently or as a valued team member
- Good communication skills, oral and verbal, able to communicate effectively at all levels
- Good customer service skills, internal and external, meeting or exceeding customers’ expectations
- Possess leadership abilities and exercises good judgment in crisis situations
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Decision-making
Accomplishments
- Organized an Open House program to re-introduce existing clientele to new service delivery provided by the organization culminating in additional referrals for services.
- Presented analysis information to key leadership decision makers
Timeline
Vocational Rehabilitation Counselor
Division of Vocational Rehabilitation Florida Department of Education
02.2025 - Current
Maintenance
City of Inverness Parks and Recreation
04.2022 - 02.2025
Customer Service Associate
Lowe’s
10.2017 - 03.2021
Quality Assurance Administrator
Federal Express
10.2016 - 10.2017
Package Handler
Federal Express
04.2015 - 07.2015
Research Analyst
FCi Federal
06.2012 - 01.2015
Administrator
Florida Army National Guard
07.2011 - 07.2019
Research Lab Manager
Research Foundation City University of New York
07.2010 - 06.2011
Job Coach and Outreach Specialist
Center for Employment Opportunities
05.2008 - 11.2009
BA - Forensic Psychology
John Jay College of Criminal Justice CUNY
MA - Forensic Psychology
John Jay College of Criminal Justice CUNY